SalesForce
SHARITA LOINA
Smyrna,USA
Summary
Detail-oriented finance professional with expertise in claims processing, data management, and account reconciliation. Skilled in analyzing financial data, identifying discrepancies, and ensuring accurate reporting. Proven ability to work independently in remote environments, managing workflows with minimal supervision. Adept at using financial tools, spreadsheets, and CRMs to optimize processes and support business operations. Seeking a non-phone remote role where precision, organization, and analytical skills can drive operational success.
Overview
10
10
years of professional experience
Work History
Claims Administrator
Kelmar Associates
, Remote
01.2023 - Current
- Process financial claims with a focus on data validation and accuracy
- Make independent decisions following written finance procedures and escalate issues to supervisors
- Collaborate with finance teams on special projects involving payments and account reconciliation
- Handle high-volume inbound calls from claimants regarding financial claim status and updates
Call Center Representative
Aston Carter
, Remote
09.2021 - 09.2022
- Managed customer accounts for BNY Mellon, resolving inquiries on mutual funds and transactions
- Processed financial transactions, including trades and account updates
- Identified discrepancies in account records and coordinated with internal teams to resolve issues
- Delivered expert product knowledge to assist clients with complex financial inquiries
- (BNY Mellon Client Services)
Customer Care Advisor
Sallie Mae
, Remote
12.2020 - 08.2021
- Advised customers on student loan management, including repayment plans and payment processing
- Handled payment disputes and account inquiries efficiently to minimize errors and delays
- Collaborated with cross-functional teams to meet financial service goals and compliance standards
Assistant Manager
Acceptance Now
Philadelphia, PA
03.2015 - 06.2018
- Managed financial transactions, including payment collection and cash deposits
- Improved operational accuracy through detailed tracking of sales and payments
- Developed strong partnerships with retail partners to increase sales conversions
- (Finance & Operations)
Education
Bachelor of Business Administration - BBA
DeVry University
08-2016
Skills
- Financial Data Management
- Customer Account Management
- Analytical Problem
- Remote Work SkillsFinancial Tools & Systems
- Communication
- Regulatory Compliance
- Staff Oversight
- Sensitive Information Handling
- Goal-Oriented Performance Assessment
- Claims Processing
- Efficient Scheduling
- Team Leadership
ADDITIONAL INFORMATION
- Availability: Open to remote finance roles
- Location Flexibility: Comfortable working across multiple time zones
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
LexisNexis
Work Preference
Work Type
Full TimeWork Location
RemoteTimeline
Claims Administrator
Kelmar Associates
01.2023 - Current
Call Center Representative
Aston Carter
09.2021 - 09.2022
Customer Care Advisor
Sallie Mae
12.2020 - 08.2021
Assistant Manager
Acceptance Now
03.2015 - 06.2018
Bachelor of Business Administration - BBA
DeVry University
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