Sharita Outlaw
Long Island City,NY
Summary
Dedicated Registered Nurse with extensive experience in Case Management and Behavioral Health across diverse healthcare environments. Expertise in crisis intervention, medication management, and developing individualized treatment plans to enhance patient outcomes. Proven leadership as Charge RN, mentoring junior staff and ensuring compliance with healthcare standards. Active NY state RN License and BLS/ACLS/PALS certifications, proficient in EMR systems including Epic and Cerner.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Care Services Registered Nurse
HRA/Department of Social Services
10.2025 - 12.2025
- Enhanced community health program coordination, improving service delivery outcomes.
- Prioritized nursing interventions based on patient acuity and individual needs.
- Performed thorough patient assessments, promptly notifying physicians of condition changes.
- Developed comprehensive treatment plans with interdisciplinary teams for complex patients.
- Reviewed and made decisions on all home care service referrals.
- Evaluated medical documentation to determine home care needs using UAS instrumentation.
Registered Nurse Care Manager
CP Unlimited Services
08.2025 - 10.2025
- Coordinated care plans for diverse patient populations, ensuring comprehensive support and resource allocation.
- Evaluated patient progress through regular assessments, adjusting care strategies to enhance health outcomes.
- Facilitated communication between healthcare providers, patients, and families to optimize care coordination.
- Implemented evidence-based practices to improve patient safety and quality of care across service areas.
- Led interdisciplinary team meetings to discuss patient needs, fostering collaboration among healthcare professionals.
- Advocated for patients' rights and access to services, enhancing overall satisfaction with healthcare experiences.
- Achieved optimal patient outcomes by carefully monitoring conditions and delivering comprehensive support.
- Prepared patients for appointments, completing intake processes and giving instructions.
- Checked patients’ diets, physical activities, and risk factors for diseases.
- Conducted various trainings including orientation, AMAP’S certifications and pourings.
- Modified patients’ PONs as indicated by patients’ responses and new physician orders.
Registered Nurse – Forensic Psych Community RN
RiseWell ACT Team
07.2025 - 08.2025
- Assessed patient health and developed individualized care plans accordingly.
- Educated patients on health maintenance, disease prevention, and treatment options.
- Developed and implemented individualized treatment plans for clients with mental health issues.
- Provided crisis intervention services to individuals in need of immediate assistance.
- Collaborated with medical professionals to ensure proper medication management for clients.
- Coordinated referrals to other community-based programs such as housing or employment services.
- Organized educational workshops on topics related to substance abuse prevention or mental health awareness.
- Compiled relevant clinical data into reports for review by supervisors or administrators.
Registered Nurse –Psychiatric Outpatient Case Manager (Staff)
Veterans Affairs Medical Center
05.2024 - 06.2025
- Implemented interventions based on evidence-based practice guidelines while working collaboratively with interdisciplinary teams.
- Developed relationships with patients to ensure they received the highest quality of care.
- Created detailed documentation of patient health history including lab results, treatments and medications prescribed.
- Participated in team meetings to discuss treatment options for complex cases.
- Assessed, planned, implemented and evaluated individualized nursing care plans for each patient.
- Acted as an advocate for patient rights during hospital stays or other clinical encounters.
- Managed caseloads involving multiple chronic illnesses across various settings such as hospitals, long-term care facilities or private homes.
- Maintained accurate records of all patient interactions according to established protocols.
- Promoted continuity of care by advocating for patients within the healthcare system.
- Conducted home visits to assess the physical and mental condition of assigned patients.
- Provided direct patient care and management of acute medical issues in a timely manner.
- Arranged placement of admissions and transfers in accordance with clinical standards and guidelines.
- Secured insurance authorizations to rehabilitation facilities and long-term care placement.
- Participated in collaborative efforts to improve patient outcomes through better utilization management practices.
- Provided education and training to staff on managed care principles, utilization management processes, drug therapy protocols.
- Utilized computer systems such as EMRs and claims processing systems for research purposes related to utilization management activities.
- Analyzed data trends related to utilization management activities within the department.
- Worked closely with internal teams such as the billing department and utilization management team to resolve any issues related to benefit verifications.
- Bed Size – 273
- Age Group – 18 to 76
- Patient Ratio – 1:20
- EMR – Cerner
Registered Nurse - Behavioral Health/PCU
Bon Secours
07.2023 - 12.2024
- Provided direct patient care, including assessment and evaluation of physical, mental and behavioral health.
- Assessed patients for risk of suicide or self-harm and implemented safety protocols as necessary.
- Monitored medications to ensure proper dosage levels and effectiveness.
- Conducted group therapy sessions to help patients develop coping mechanisms and social skills.
- Performed crisis intervention when needed to deescalate volatile situations.
- Attended multidisciplinary team meetings to discuss complex cases and collaborate on treatment plans.
- Participated in continuing education courses to stay up-to-date on current trends in the field of Behavioral Health Nursing.
- Educated patients and families about diagnosis, treatments options and potential side effects associated with medications prescribed by physicians.
- Analyzed medical data to identify trends and develop strategies for improvement of healthcare services.
- Provided clinical leadership and support to junior staff members on complex cases.
- Conducted research studies to evaluate the effectiveness of new treatments and protocols.
- Facilitated interdisciplinary teams to improve patient outcomes and quality of care.
- Facility Type – Short Term Acute Care
- Bed Size – 104
- Age Group – 18 to 70
- Patient Ratio – 1:8
- EMR – Epic
Registered Nurse - RNCA (Charge RN) /Case Management / Acute Psych Forensics
Eastern State Hospital
02.2024 - 07.2024
- Assessed patient health and developed individualized care plans accordingly.
- Educated patients on health maintenance, disease prevention, and treatment options.
- Developed and implemented individualized treatment plans for clients with mental health issues.
- Provided crisis intervention services to individuals in need of immediate assistance.
- Collaborated with medical professionals to ensure proper medication management for clients.
- Coordinated referrals to other community-based programs such as housing or employment services.
- Organized educational workshops on topics related to substance abuse prevention or mental health awareness.
- Compiled relevant clinical data into reports for review by supervisors or administrators.
- Provided guidance and counseling to individuals struggling with addiction or depression.
- Assessed risk factors associated with suicide attempts or self-harm behaviors among clients.
- Facilitated group therapy sessions to help clients develop social skills and support networks.
- Provided comprehensive nursing care to patients with a variety of mental health issues.
- Performed psychosocial assessments, including histories and physicals.
- Monitored medications for effectiveness and side effects, providing education about medication use to patients and families.
- Developed case management plans based on individual patient needs and eligibility criteria.
- Investigated complaints related to denied claims or treatment plans.
- Attended conferences and training sessions related to utilization review topics such as best practices or new technologies.
- Evaluated clinical documentation for accuracy and completeness in order to make decisions about coverage determinations.
- Generated reports related to utilization management activities such as length of stay trends, denials rates.
- Facility Type – Psychiatric
- Bed Size – 150
- Age Group – 18 to 64
- Patient Ratio – 1:32
- EMR – Cerner
Registered Nurse - RNCA (Charge RN) Acute Psych Forensics
Central State Hospital
12.2022 - 11.2023
- Collaborated with physicians and nursing staff to deliver quality care.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Administered injections, medications and wound care according to needs.
- Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Directed unit staff and promoted quality care for diverse patients.
- Distributed assignments to RNs, LPNs and resident advisors, guided work and delivered training to promote proper care standards for patients.
- Reviewed staffing patterns and census of nursing units, meeting staffing needs and budgetary controls.
- Created safe and supportive therapeutic milieu to promote recovery.
- Implemented evidence-based and best practice problem-solving interventions to establish protective measures for suicide prevention and self-harm.
- Collaborated with providers to obtain required clinical information, supporting prior authorization determinations and individual inquiries.
- Determined medical necessity and cost-effectiveness of services through utilization review processes.
- Reviewed patient admissions to determine medical necessity as directed by MOD criteria.
- Contacted insurance carriers to obtain authorizations for services delivered to patients.
- Worked with insurance companies and patients to determine best courses of action.
- Conducted complex research, review and analysis of medical records, treatment plans and claim information.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Created, implemented and evaluated patient care plans with medical team.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Conducted intake assessments with patients and relatives to gather case history.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Provided training sessions for clients on proper coding techniques used in medical billing procedures.
- Conducted comprehensive assessments of clients to identify service needs and develop individualized case plans.
- Developed and monitored treatment plans, coordinated services with other providers, and provided crisis intervention.
- Provided counseling and advocacy for clients in order to assist them in meeting their goals.
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Collaborated with community partners such as hospitals, schools, social service agencies, probation departments., to coordinate appropriate services for clients.
- Facility Type - Psychiatric Inpatient
- Bed Size – 150
- Age Group – 18 to 64
- Patient Ratio - 1:32
- EMR – Cerner
Education
Bachelor of Science - Nursing
South University Richmond
Glen Allen, VA5 2022
Skills
- Home care management
- HIPAA compliance
- Clinical assessment
- Care coordination
- Quality improvement
- UAS Assessment
- Healthcare documentation
- Documentation accuracy
- Medication administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Strong clinical judgment
- Patient education and counseling
- Patient and family advocacy
- Infection control measures
- Patient monitoring
- Care planning
- Care plan development
- Nursing staff leadership
Certification
- License Issued: RN License number: 956086; Issued by the state of New York on 2024-08-18 and Expires 2027-07-31.
- Basic Life Support (BLS) - Certified, American Heart Association (AHA) issued on 2024-08 and Expires on 2026-08.
- ACLS-Certified, American Heart Association issued on 2024-08 and expires on 2026-08
- CPI (Blue Card) – Certified, CPI Nonviolent Crisis Intervention Training, issued on 2024-08-26 and Expires on 2027-08-26
Timeline
Home Care Services Registered Nurse
HRA/Department of Social Services
10.2025 - 12.2025
Registered Nurse Care Manager
CP Unlimited Services
08.2025 - 10.2025
Registered Nurse – Forensic Psych Community RN
RiseWell ACT Team
07.2025 - 08.2025
Registered Nurse –Psychiatric Outpatient Case Manager (Staff)
Veterans Affairs Medical Center
05.2024 - 06.2025
Registered Nurse - RNCA (Charge RN) /Case Management / Acute Psych Forensics
Eastern State Hospital
02.2024 - 07.2024
Registered Nurse - Behavioral Health/PCU
Bon Secours
07.2023 - 12.2024
Registered Nurse - RNCA (Charge RN) Acute Psych Forensics
Central State Hospital
12.2022 - 11.2023
Bachelor of Science - Nursing
South University Richmond