Sharita Peacock
Vallejo,CA
Summary
I excel in streamlining operations and enhancing efficiency. My expertise in data entry, records keeping, and problem-solving, coupled with exceptional interpersonal communication, significantly reduced mail delivery errors. Achievements include training peers and implementing innovative sorting techniques, demonstrating both hard and soft skills vital for dynamic work environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Mail Processing Clerk
United States Postal Service, USPS
12.2012 - Current
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Checked parcels were securely sealed to eliminate losses.
- Labeled packages with clear, correct information to reduce mailing errors.
- Added accurate data entry into computer system to complete transactions.
- Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the mailroom environment.
- file mail that is received or generated internally.
- Sort mail using sorting machines
Office Technician
Department of Transportation
01.2012 - Current
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Managed front desk operations, providing exceptional customer service to clients and visitors. Assisting employees with mail-related inquiries and addressing any mail issues.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed comprehensive reports utilizing data analysis tools to provide insight into business performance metrics for management review.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Pick up and deliver company mail to designated departments and individuals.
- Receiving and sorting incoming mail by department and individual recipients using onramp employee directory.
- Operate mailroom equipment : Utilizing postage meters, label makers, envelope sealers, and mail scanners.
- Maintain records: Track incoming and outgoing mail, logging incoming and outgoing package deliveries with Excel spreadsheets and Pitney Bowes online system.
- Manage time sensitive mail, overnight mail, certified and registered mail.
Toll Collector
Department of Transportation
01.2005 - 01.2012
- Accurately assess and collect tolls from drivers based on vehicle type.
- Achieved operational efficiency by adhering to established protocols for opening and closing the booth daily.
- Maintained high levels of accuracy in data entry tasks, ensuring proper documentation of vehicle types and fees collected.
- Developed skills in conflict resolution while addressing disputes regarding fare discrepancies or other customer complaints.
- Manage cash drawer, make change.
- Streamlined administrative processes with organized record-keeping habits that facilitated easy retrieval of information when needed.
- Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Communicate and assist motorists and respond to inquiries concerning tolls, directions and routes.
- Keep detailed records of transactions and prepare daily reports.
- Provide excellent customer service, answer questions, provide directions, and assist drivers with any concerns regarding tolls.
Education
High School Diploma -
Vallejo High School
Vallejo, CASkills
- Problem-solving skills
- Multitasking proficiency
- File organization
- Inventory monitoring
- Interpersonal communication skills
- Labeling and packaging
- Data entry proficiency
- Records maintenance
- Customer service
Certification
- Excel Certification – Microsoft.
- Microsoft Office Certification - Microsoft.
- Cal-Card Program Training
- Proctor Written Examinations
Timeline
Mail Processing Clerk
United States Postal Service, USPS
12.2012 - Current
Office Technician
Department of Transportation
01.2012 - Current
Toll Collector
Department of Transportation
01.2005 - 01.2012
High School Diploma -
Vallejo High School
Similar Profiles
Jalen HorneJalen Horne
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Lacey ReedLacey Reed
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Sophia HunteSophia Hunte
Customer Service Sales Clerk at United States Postal Service, USPSCustomer Service Sales Clerk at United States Postal Service, USPS
Erica DarbyErica Darby
Supervisor at United States Postal Service, USPSSupervisor at United States Postal Service, USPS
Moses BelkMoses Belk
Flag Football Referee at Ken SarnaFlag Football Referee at Ken Sarna