Desired Job Title
Customer Service SupervisorTeam LeadHousekeeperGuest Service RepresentativeWork Type
Full TimeLocation Preference
On-SiteLocation: Amarillo, TX, US
Open to relocation: No
Open To Work
Sharita Shorrock
Customer Service Supervisor
Amarillo,TX
Work Preference
Summary
Results-oriented Customer Service Supervisor with a strong background in boosting team productivity and optimizing workflows. Skilled in resolving customer inquiries and enhancing team coordination. Focused on implementing solutions that elevate team performance and strengthen customer relations. Ready to apply expertise to improve service quality and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service, USPS
Amarillo
09.2016 - Current
- Supervises daily operations of customer service team at postal facility.
- Resolves customer inquiries and complaints through effective communication.
- Coordinates workflow among team members to enhance service efficiency.
- Answers phone calls and address questions and concerns promptly.
- Prepares work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Discusses job performance problems with employees, identifying causes and issues to find solutions.
Team Lead
Advantage Sales And Marketing
Amarillo
03.2016 - 09.2016
- Implemented process improvements that boosted team productivity and efficiency.
- Elevated specific product sales through effective staff coordination and management.
- Delegated tasks based on individual skill sets to enhance performance.
- Trained new staff on essential processes for seamless integration.
Housekeeper
Holiday Inn
Amarillo
11.2015 - 03.2016
- Maintained high cleanliness and comfort standards by cleaning guest rooms thoroughly.
- Oversaw laundry operations, ensuring timely availability of fresh linens for guest and staff use.
- Restocked supplies in rooms and common areas, improving guest convenience and satisfaction.
Guest Service Representative
United Supermarkets
Amarillo
12.2014 - 09.2015
- Assisted customers with utility bill payments, refunds, and exchanges.
- Processed payments and managed cash transactions to ensure seamless customer transactions.
- Collaborated with team members to enhance customer service and address concerns effectively.
- Balanced cashier drawers to ensure accurate financial reporting.
- Conducted end-of-day bookkeeping to ensure accurate financial reconciliation.
Education
GED -
Amarillo College
Amarillo, TX02-2016
Skills
- Customer relationship management
- Complaint resolution
- Staff scheduling
- Staff training
- Workflow coordination
- Process improvement
- Inventory management
- Financial reporting
- Regulatory compliance
- Excel proficiency
- Timekeeping systems
- Team building
Timeline
Customer Service Supervisor
United States Postal Service, USPS
09.2016 - Current
Team Lead
Advantage Sales And Marketing
03.2016 - 09.2016
Housekeeper
Holiday Inn
11.2015 - 03.2016
Guest Service Representative
United Supermarkets
12.2014 - 09.2015
GED -
Amarillo College