Sharita Shuler
Griffin,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Tier 2 Customer Service Representative
Wisconsin Physicians Service/WPS
02.2024 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Improved customer satisfaction by efficiently resolving insurance claims and addressing inquiries.
- Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
- Answered incoming calls, scheduled appointments and filed medical records.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customer Service Representative
Transworld/ Georgia Natural Gas
10.2022 - 12.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recorded accurate and efficient records in customer database.
- Excellent communication skills, both verbal and written.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Front End Supervisor
Ross Dress for Less
10.2020 - 02.2022
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Customer Service Representative
Hilton Grand Vacations Call Center
04.2018 - 02.2020
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Provided exceptional customer service, resolving client inquiries quickly and professionally.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Education
Ocoee High School
Ocoee, FLSkills
- Customer service
- Verbal and written communication
- CRM software
- Appointment scheduling
- Call center experience
- Claims processing
- Empathy and patience
- Insurance claims follow-up
- Data entry
- Quality Metrics
- Scheduling
- Call management
- Live chat support
- Call triaging
Timeline
Tier 2 Customer Service Representative
Wisconsin Physicians Service/WPS
02.2024 - Current
Customer Service Representative
Transworld/ Georgia Natural Gas
10.2022 - 12.2023
Front End Supervisor
Ross Dress for Less
10.2020 - 02.2022
Customer Service Representative
Hilton Grand Vacations Call Center
04.2018 - 02.2020
Ocoee High School
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