Sharita Sweeting
Pembroke Pines,FL
Summary
I have established a reputation for reliability and excellent work. I seek a challenging and rewarding position for advancement with a professional department that is credible, upbeat and consistent with an empathic staff. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Reading Interventionist
MDCPS
Miami, FL
03.2024 - Current
- Provided intensive, individualized intervention to students in reading and language arts.
- Conducted assessments of student's reading abilities, including phonemic awareness and fluency.
- Analyzed data from assessments to determine appropriate instructional goals for each student.
- Monitored progress of identified students by collecting data on an ongoing basis and using it to inform instruction decisions.
- Engaged students in activities that promoted critical thinking about text content and structure.
- Facilitated small group discussions among students related to texts they were studying.
- Employed a variety of strategies to motivate students who had difficulty staying focused during lessons.
- Instructed English Language Learners in reading strategies tailored specifically for second language learners.
- Maintained accurate records of student progress towards meeting literacy goals set forth in IEPs.
Lead Behavior Health Technician
Florida Life Recovery and Rehabilitation
Hialeah, FL
06.2018 - 02.2019
- As a lead technician continually monitor safety and interact appropriately with patients in a 24/7 behavioral health care environment
- Manage daily environmental responsibilities of patients/residents
- Facilitate and participate in patients activities, including meetings, recreational events, and related function
- Monitor location and behavioral conduct of patients by supervising head checks, sing-in/out logs, leisure time activities, etc
- Coordinate and evaluate daily trip sheet to insure appropriateness and necessity of client departures from residence
- Provide overall supervision of client activities
- Document information in appropriate facility logs (I.e
- Staff, visitor, telephone, maintenance, etc)
- Transport clients in company vehicle
- Communicate to appropriate staff significant information regarding the overall management of the facility in scheduled meetings, in supervision and through written reports
- Follow facility protocols to ensure the safety and security of clients and fellow staff members
- Adheres to the unit policy for using restraints and seclusion.
Customer Service Representative/Billing Specialist
Carnival Cruise Lines
02.2015 - 05.2018
- Assume the responsibility of receiving and sorting incoming payments
- Manage the status of accounts and balance
- Issue and post bills, receipts and invoices
- Update accounts receivable database with new accounts or missed payments
- Resolve customers open issue or questions
- Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade.
Customer Service Representative/Collections
AT&T Mobility
09.2011 - 12.2015
- Receive payments and post amounts paid to customer accounts
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Record information about financial status of customers and status of collection efforts
- Locate and notify customers of delinquent accounts by mail or telephone in order to solicit payment
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due to credit accounts, damage claims, or non payable checks, or to return merchandise
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
- Arrange for debt repayment or establish repayment schedules, based on customers financial situations
- Negotiate credit extensions when necessary.
Secretary
Green Light Auto Inc
07.2007 - 12.2015
- Answering multiple lines
- Assist with bad credits, financing on economy cars
- Order supplies and equipment
- Review and prepare financial and programmatic reports.
Customer Service Representative/Billing
Convery's
02.2004 - 03.2005
- Maintain and update daily quotas, provided customer with information in response to inquiry about product and business
- Ensure all clients remain informed on their outstanding debts and deadlines
- Provide solutions to any relative problems of clients
- Write thorough reports on billing activity with clear and reliable data
- Handled and resolved customers complaints and cross sales, and open new accounts for consumers.
Education
Bachelor in Applied Science Public Safety Management Criminal Justice -
Miami Dade College
12.2017
Medical Assistance -
Keiser Career College
07.2006
High School Diploma -
American Academy
06.2003
Skills
- Classroom Organization
- Strategic Planning
- Reading Comprehension
- Classroom Management
- Verbal and written communication
- Progress Monitoring
Timeline
Reading Interventionist
MDCPS
03.2024 - Current
Lead Behavior Health Technician
Florida Life Recovery and Rehabilitation
06.2018 - 02.2019
Customer Service Representative/Billing Specialist
Carnival Cruise Lines
02.2015 - 05.2018
Customer Service Representative/Collections
AT&T Mobility
09.2011 - 12.2015
Secretary
Green Light Auto Inc
07.2007 - 12.2015
Customer Service Representative/Billing
Convery's
02.2004 - 03.2005
Bachelor in Applied Science Public Safety Management Criminal Justice -
Miami Dade College
Medical Assistance -
Keiser Career College
High School Diploma -
American Academy
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