Sharita R. Shuler
Decatur,GA
Summary
Results-driven Supervisor and customer service representative with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Customer Service Representative putting the customer first.
Overview
9
9
years of professional experience
Work History
Customer Service Representative 2
Wisconsin Physicians Service/ WPS
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained accurate and up-to-date records of claim information for future reference.
- Coordinated with contracting department to resolve payer issues.
Customer Service Representative
Georgia Natural Gas/ TransWorld Systems Inc
10.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
Front End Supervisor
Ross Dress For Less
10.2020 - 02.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Managed customer service duties by greeting over customers daily and informing customers about products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Customer Service Representative
Hilton Grand Vacations Call Center
04.2018 - 02.2020
- Recommended products to customers, thoroughly explaining details.
- Regularly exceeded daily sales and product add-on quotas.
- Educated customers on promotions to enhance sales.
- Leveraged sales expertise to promote promotions and capitalize on upsell opportunities and generate timeshare.
- Provide information to customers regarding charge card and loyalty program and helped to open and activate new accounts.
- Achieved and consistently exceeded quota through product and service promotion during calls.
Customer Service Representative
Sea World Contact Center
08.2015 - 04.2018
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Regularly exceeded daily sales and product add-on quotas.
Education
High School Diploma -
Ocoee High School
Ocoee, FL05.2009
Skills
- Microsoft Office
- Staff Coaching and Training
- Merchandise Promotion and Display
- Cash Handling and Reconciliation
- Decision Making
- Handling Complaints and Inquiries
- Computer Proficiency
- Scheduling and Time-Tracking
- Data Entry and Maintenance
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Call Volume and Quality Metrics
- Customer Relations
- Microsoft Word
- Money Handling Abilities
- Documentation
- Customer Service
- Retail Sales Customer Service
- Insurance Claims Review
- Data Entry
- Claims adjustment
- Claims Processing
- Written Communication
- Problem-Solving
- Empathy and Compassionate Care
Timeline
Customer Service Representative 2
Wisconsin Physicians Service/ WPS
02.2024 - Current
Customer Service Representative
Georgia Natural Gas/ TransWorld Systems Inc
10.2022 - 12.2023
Front End Supervisor
Ross Dress For Less
10.2020 - 02.2022
Customer Service Representative
Hilton Grand Vacations Call Center
04.2018 - 02.2020
Customer Service Representative
Sea World Contact Center
08.2015 - 04.2018
High School Diploma -
Ocoee High School
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