Sharita Wright
Birmingham,USA
Summary
Experienced with restoration techniques and project management. Utilizes in-depth knowledge of damage assessment and repair protocols to ensure efficient and effective restoration. Track record of successfully coordinating with teams and clients to meet project goals and maintain high standards of work quality.
Overview
1
1
Certificate
13
13
years of professional experience
Work History
Process Server
ABC Legal
Birmingham, AL
04.2026 - Current
- Effectively served legal documents (subpoenas, summons, complaints) in compliance with state and local regulations, ensuring proper proof of service and court admissibility.
- Maintained detailed, accurate documentation of service attempts, interactions, and outcomes while demonstrating professionalism and discretion in sensitive situations.
Sr Claims Restoration Specialist, Property
Liberty Mutual
Plano, TX
05.2024 - 01.2025
- Review and resolve water mitigation estimates from non-program vendors against IICRC Industry standards.
- Review coverage and cause of loss to aid in the completion and payment of water mitigation estimate.
- Negotiate water mitigation payments with non-program vendors to aid in bringing the water mitigation estimate to closure.
Field Claims Resolution Specialist II
Liberty Mutual
Plano, TX
01.2022 - 05.2024
- Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity.
- Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. Works with and may coordinate several vendor services such as contractors, emergency repair, cleaning services and various replacement services.
- Assigned temporarily and periodically to the Property Resolution Team to work down claims by completing supplement reviews from contractors, reviewing estimate for any potential coverage issues and resolving the supplement based on industry standards.
Claims Specialist I – Turo Dedicated Shared Economy Account
Liberty Mutual
02.2019 - 01.2022
- Created and conducted Turo specific training to team members on an ongoing basis, to new hires and refresher training as well.
- Assigned claims to team members of the APD Turo Team in accordance with daily staffing.
- Manages an inventory of attorney represented and non-attorney represented bodily injury claims to evaluate compensability/liability, that requires planning and conducting investigations of claims to confirm coverage and to determine liability, compensability and damages.
Gold Trusted Advisor
Liberty Mutual
08.2018 - 02.2019
- Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business.
- Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
Quality Review/Team Lead
Blue Care Network
Southfield, MI
06.2013 - 08.2018
- Co-ordinate all team activities. Assist supervisor with identification of adequate staffing and service including assistance in monitoring production statistics and performance metrics. Provide hands-on support to the team as required.
- Conduct monthly quality audits for each employee which: Provide consistent and developmental feedback to employees of audit results and make recommendations for solutions to identified deficiencies.
- Coordinate team meetings and communications with other internal team members and external customers as appropriate. Coordinate and ensure the appropriate flow of information to and from the team and other teams within the department, as well as with other departments.
- Make recommendations for improvements in department workflow, processes, policies, and procedures. Assist in the process of creating department procedures. Evaluate staffing needs, training and developing/mentoring team members.
Education
Associate of Arts - Educational Interpreting for the Deaf, American Sign Language Studies
Delgado Community College
New Orleans, LA12.2004
Skills
- Alabama State License #3000776259, Expiration: 3/27/2027
- Symbility/CoreLogic – Guidewire Estimating Software
- CCC One
- Microsoft Office Suite Software
- Remote Office Set Up Ready
Certification
- Adjuster License State of Alabama Current - 2027
- AINS Designation 2023
- IICRC Water Restoration Technician Certification 2024
- Certified Life Coach/Association of Coaching 2025
Languages
ASL
Professional Working
Timeline
Process Server
ABC Legal
04.2026 - Current
Sr Claims Restoration Specialist, Property
Liberty Mutual
05.2024 - 01.2025
Field Claims Resolution Specialist II
Liberty Mutual
01.2022 - 05.2024
Claims Specialist I – Turo Dedicated Shared Economy Account
Liberty Mutual
02.2019 - 01.2022
Gold Trusted Advisor
Liberty Mutual
08.2018 - 02.2019
Quality Review/Team Lead
Blue Care Network
06.2013 - 08.2018
Associate of Arts - Educational Interpreting for the Deaf, American Sign Language Studies
Delgado Community College
MILITARY CAREER
- MILITARY AWARDS AND DECORATIONS
- Marine Corps Recruit Depot Parris Island
- Marine Combat Training
- Marine Clerks Course
- Staff Non-Commissioned Officer Training
- Navy and Marine Achievement Medal
- National Defense Service Medal
- Marine Good Conduct Medal
- Navy Unit Commendation
- Meritorious Unit Commendation
- Expert Rifle Shooting Badge (2nd Award)
- Marine Corps Good Conduct Medal (2nd Award)