Summary
Overview
Work History
Education
Skills
Timeline
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Sharity Jones

Pelham,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Founder/Operator

Kai’s Wig World
12.2019 - Current
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
  • Increased brand visibility and market penetration by developing and executing comprehensive marketing strategies.
  • Managed end-to-end product transactions including construction and delivery timelines
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Conduct Quality Assurance in order to ensure high levels of customer satisfaction

Executive Assistant

Empowered to Conquer
10.2020 - 09.2021
  • Proofread materials such as curriculum, memorandums and literary pieces written by the Executive Director
  • Maintained confidentiality of sensitive documents, ensuring proper storage and distribution as needed.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

Customer Experience Advocate

Protective Insurance
11.2020 - 05.2021
  • Improved customer satisfaction by leveraging conflict resolution skills to provide accurate and timely responses to customer’s inquiries
  • Implemented efficient processes for handling high-volume support requests while maintaining quality standards.
  • Maintained accurate records of customer interactions, documenting key information for future reference and analysis.

Licensed Life Insurance Producer

Primerica
03.2019 - 02.2021
  • Developed and maintained a list of prospective clients from warm leads
  • Assisted clients in identifying the correct coverage to meet their needs
  • Conducted regular policy reviews for existing clients, identifying opportunities for adjustments or additional coverage options based on changes in their personal circumstances or financial planning goals.
  • Increased policy sales by implementing a comprehensive marketing strategy and building strong relationships with clients.

Service Provider

Financial Education Services
03.2017 - 04.2019
  • Helped clients with financial services, ensuring high levels of satisfaction and loyalty.
  • Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
  • Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
  • Evaluated current market trends to identify potential opportunities for expansion and growth in our service offerings.

Claims Specialist

State Farm
10.2010 - 09.2018
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
  • Analyzed claim documents to ensure accuracy and compliance, mitigating risk of financial loss.
  • Coordinated with legal teams on complex claims, ensuring all regulatory requirements were met and protecting company interests.

Education

Bachelor of Arts - Foreign Language

The University of Alabama
Birmingham, AL
05.2008

Skills

  • Insurance industry expertise
  • Team leadership
  • Strategic thinking
  • Marketing
  • Entrepreneurial and innovative
  • Customer focus

Timeline

Customer Experience Advocate

Protective Insurance
11.2020 - 05.2021

Executive Assistant

Empowered to Conquer
10.2020 - 09.2021

Founder/Operator

Kai’s Wig World
12.2019 - Current

Licensed Life Insurance Producer

Primerica
03.2019 - 02.2021

Service Provider

Financial Education Services
03.2017 - 04.2019

Claims Specialist

State Farm
10.2010 - 09.2018

Bachelor of Arts - Foreign Language

The University of Alabama