Shariya Thompkins
Mobile
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
11
11
years of professional experience
Work History
General Manager
Hilton Garden Inn Hotel
Mobile
08.2020 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Guided management and supervisory staff to promote smooth operations.
- Monitored compliance with approved budgets throughout the year.
Assistant General Manager/Night Auditor
Holiday Inn
Mobile
09.2017 - 08.2020
- Ensured the accuracy of all room rates, discounts, and billing instructions.
- Provided training to new hires on proper use of hotel systems and protocols.
- Assisted guests with special requests or needs when possible, such as arranging transportation or providing directions.
- Oversaw night audit function and preparation of daily financial reports.
- Evaluated existing processes for night audit operations to identify areas for improvement and make recommendations accordingly.
- Provided outstanding customer service to ensure guest satisfaction.
- Performed data entry into the reservation system accurately and efficiently.
Front Desk Supervisor/Housekeeping Manager
Springhill Suites By Marriott
Mobile
06.2014 - 09.2017
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Monitored staff performance and provided feedback when necessary.
- Assisted guests with inquiries and requests.
- Implemented strategies for improving customer service standards across the department.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Developed policies and procedures related to front desk operations.
Education
BBA - Business Management
Ashford University
San Diego, CA04-2018
Associate of Science - Nursing Education
Fortis College
Mobile, AL05-2015
Skills
- Budget management
- Operational strategy
- Employee training
- Customer service
- Inventory control
- Sales forecasting
- Financial reporting
- Accounting skills
- Project leadership
- Opera Trained
- Fosse Trained
- ONQ/Pep trained
- Night audit trained
References
References available upon request.
Timeline
General Manager
Hilton Garden Inn Hotel
08.2020 - Current
Assistant General Manager/Night Auditor
Holiday Inn
09.2017 - 08.2020
Front Desk Supervisor/Housekeeping Manager
Springhill Suites By Marriott
06.2014 - 09.2017
BBA - Business Management
Ashford University
Associate of Science - Nursing Education
Fortis College
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