Shariyah Mackey
Corpus Christi
Summary
Dedicated and dependable Medical Assistant graduate with strong communication skills and exceptional organizational abilities, developed through experience in fast-paced call center environments. Recognized for professionalism and a compassionate approach to patient care, while adapt at multitasking in dynamic settings. Eager to deliver high-quality support within a healthcare environment, contributing to both clinical and administrative excellence. Committed to fostering positive patient experiences and enhancing team objectives, with a strong ability to quickly adapt and learn new procedures and protocols.
Overview
3
3
years of professional experience
Work History
Call Center Supervisor
ReconMR
08.2022 - Current
- Supervised daily operations over 150-200 people, ensuring adherence to quality standards and performance metrics.
- Monitored agent performance, providing constructive feedback to drive productivity and engagement.
- Trained team members on performance metrics and consumer behavior identification.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Education
Medical Assistant - Medical Assistant
Southern Careers Institute
Corpus Christi, TX02-2025
Business & Management - Business
Del Mar College/ Real Estate
Corpus Christi01.2006
Skills
- Patient vital signs assessment
- Efficient intake processing
- CPR certification
- Essential clinical techniques
- EHR system utilization
- Sterilization techniques
- Efficient appointment management
- Knowledge of clinical terminology
- Organizational skills
- Flexible in dynamic environments
- Professional telephone communication
- Skilled in Microsoft Office applications
Accomplishments
- Employee of the Month (05/2022 - 06/2022)
- Supervisor from June 2022- to current
- Received support staff of the month August, October, and December of 2024
Timeline
Call Center Supervisor
ReconMR
08.2022 - Current
Medical Assistant - Medical Assistant
Southern Careers Institute
Business & Management - Business
Del Mar College/ Real Estate
INTERESTS
Volunteering for the Salvation Army, Helping the Homeless, Caring for the Elderly