Sharjil Zaman
Forest Hills,USA
Summary
Results-driven Financial Services Professional with 17+ years of experience in wealth management, brokerage operations, and client service. Proven ability to increase client satisfaction (e.g., 15% increase) by delivering strategic investment solutions and exceptional service. Expertise in portfolio management, financial analysis, and compliance. Skilled in leveraging financial tools and market research to achieve client goals.
Overview
11
11
years of professional experience
Work History
Operations Specialist
Eagle Strategies LLC, New York Life
New York, NY
02.2019 - 05.2019
- Processed and reviewed new account applications and transfer paperwork (e.g., ACH, ACAT) ensuring adherence to KYC, AML, and FINRA compliance standards
- Managed client portfolios by executing trades, rebalancing investments according to client risk tolerance, and resolving trade settlement issues promptly
- Increased operational efficiency by 15% through streamlining account setup processes
Financial Advisor
Spartan Capital Securities, LLC
New York, NY
04.2015 - 10.2017
- Conducted in-depth research and analysis of investment products, tailoring financial plans to meet individual client goals
- Actively managed client portfolios, including asset allocation, investment rebalancing, and risk management
- Prospected for new investors through networking and referrals, driving revenue growth and expanding the client base
- Provided comprehensive financial advice aligned with client objectives, achieving consistent client retention and satisfaction
Client Service Administrator Advisor
Citigroup
Long Island City, NY
06.2014 - 11.2014
- Delivered exceptional phone support to Financial Advisors, addressing and resolving account-related inquiries and issues
- Processed ACAT transfers, IRA distributions, and ACH requests with precision and adherence to compliance standards
- Collaborated with internal departments to resolve new account setups, commission disputes, and client escalations
- Contributed to operational excellence by ensuring timely and accurate handling of transactions and documentation
Managed Accounts Associate
MORGAN STANLEY SMITH BARNEY
Warren, NJ
02.2008 - 10.2013
- Specialized in resolving operational issues and trade discrepancies tied to Separately Managed Accounts (SMA).
- Processed financial transactions to ensure accuracy and compliance.
- Maintained detailed records of account activities, supporting financial audits.
- Enhanced client satisfaction by providing timely responses to inquiries.
- Assisted in preparing financial reports, contributing to strategic planning.
Education
Bachelor of Arts - Economics, International Affairs
Indiana University of Pennsylvania
Indiana, PAIT Bridge Course -
Commonpoint Queens
02.2024
Skills
- Bloomberg Terminal
- Morningstar
- NetX360
- FBSI
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Lotus Notes
- Financial Analysis
- Portfolio Management
- Risk Assessment
- Client Relationship Management
- Investment Research
- Problem-Solving
- Communication
- Time Management
- Customer Support
Professional Licenses
- Series 7: General Securities Representative
- Series 63: Uniform Securities Agent State Law
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Operations Specialist
Eagle Strategies LLC, New York Life
02.2019 - 05.2019
Financial Advisor
Spartan Capital Securities, LLC
04.2015 - 10.2017
Client Service Administrator Advisor
Citigroup
06.2014 - 11.2014
Managed Accounts Associate
MORGAN STANLEY SMITH BARNEY
02.2008 - 10.2013
Bachelor of Arts - Economics, International Affairs
Indiana University of Pennsylvania
IT Bridge Course -
Commonpoint Queens