Summary
Overview
Work History
Education
Skills
Timeline
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Sharkayla Harris

Plain Dealing,LA

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Cashier

Outpost Travel Center
06.2010 - 01.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Customer Service Representative

Teleperformance
01.2016 - 02.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Dietary Aide

Whispering Pines Nursing Home
02.2018 - 06.2019
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Streamlined meal assembly processes for faster service without compromising quality or accuracy.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.

Clerical Aide

Plain Dealing High School
07.2021 - Current
  • Enhanced office efficiency by organizing files, scheduling appointments, and maintaining accurate records.
  • Assisted in streamlining administrative processes for faster response times and increased productivity.
  • Supported office staff with daily tasks, ensuring the smooth running of the workplace.
  • Managed correspondence, including emails and phone calls, to maintain clear communication between clients and colleagues.
  • Provided backup support for reception duties such as greeting visitors warmly upon arrival or answering incoming phone calls courteously.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

High School Diploma -

Plain Dealing High School
Plain Dealing, LA
05.2010

Skills

  • File Organization
  • Copying Documents
  • Microsoft Office
  • Administrative Support
  • Maintaining Office Supplies
  • Attention to Detail
  • Customer Service
  • Data Entry
  • Office Administration

Timeline

Clerical Aide

Plain Dealing High School
07.2021 - Current

Dietary Aide

Whispering Pines Nursing Home
02.2018 - 06.2019

Customer Service Representative

Teleperformance
01.2016 - 02.2017

Cashier

Outpost Travel Center
06.2010 - 01.2016

High School Diploma -

Plain Dealing High School

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Sharkayla Harris