Summary
Overview
Work History
Education
Skills
Timeline
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Sharkela Jones

Milwaukee

Summary

Responsive and accountable. Known for being adaptable, with the ability to learn new information quickly while maintaining strong attention to detail. Excellent communication and organizational skills while handling multiple projects and ability to work under pressure with short-term deadlines.

Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management. With over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.

Overview

14
14
years of professional experience

Work History

Office Assistant

Kohn Law Firm-Milwaukee, WI
06.2015 - Current
  • Executes routine office tasks.
  • Prep and prepare daily calendars for paralegal
  • Copy, print, scan, and file correspondence and legal documents
  • Handle incoming calls, review and transfer voicemails using switchboard
  • Greet clients and visitors and organize and maintain office common areas
  • Receive, sort, and distribute incoming mail
  • Managed the review of payments from walk-ins promptly.
  • Manage file system, monitor inventory of files, and keep files and documents organized
  • Developed an efficient filing system to make updates, and retrieve files easily
  • Follow policies and confidentially dictations to safeguard data and information
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Expedited document processing with accurate data entry and timely filing.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.

Manager

KFC
09.2013 - 02.2014
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.

Manager

McDonald’s
08.2011 - 04.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Genesis High School
Milwaukee, WI

Skills

  • Customer Service
  • Clerical Experience
  • Microsoft Word
  • Time Management
  • Administrative Experience
  • Microsoft Outlook
  • Data Entry
  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Office administration
  • Excel spreadsheets
  • Clerical support
  • Filing and data archiving
  • Mail sorting and distribution

Timeline

Office Assistant

Kohn Law Firm-Milwaukee, WI
06.2015 - Current

Manager

KFC
09.2013 - 02.2014

Manager

McDonald’s
08.2011 - 04.2013

Genesis High School

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Sharkela Jones