Sharkiesa Lewis
McLean,VA
Overview
10
10
years of professional experience
Work History
Recruiting Coordinator
Capital One
06.2022 - Current
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Worked with central management to identify, plan, align and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Distributed employee engagement surveys to identify areas of improvement.
- Recruited top talent to maximize profitability.
- Advertised job opportunities on social media platforms and job boards.
- Coordinated schedules to arrange management interviews with applicants.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Outside Sales- Platform Activations
Capital One Auto Finance
10.2020 - 06.2022
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Evaluated success of training programs and partnered with upper management to make improvements and enhance effectiveness.
- Implemented and supervised orientation procedures for new hires.
- Built strong client rapport to establish diversified network of connections with external and internal customer.
- Maintaining Quality Assurance with third party customer.
- Facilitate requests and escalations related to partners in regards to backend product script to third party providers.
- Identified plans and resources required to meet project goals and objectives.
- Identified, reviewed and applied policies and procedures.
Consumer Fraud/Verifications
Capital One Auto Finance
08.2016 - 10.2020
- Analyzed consumer usage patterns to identify trends and target key demographics, which appeared suspicious to uncover possible fraudulent activity.
- Partnered on projects within strict timeframes by solving complex problems and working closely with senior leaders.
- Prepared written communications, reports and documents to ensure smooth operations.
- Provided customer service using extensive knowledge of Auto Navigator product, in friendly, efficient manner following outlined steps of service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement, by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Funding Analyst
Capital One Auto Finance
08.2013 - 08.2016
- Process data entry for financing information. Maintained high level of quality performance to become Subject Matter Expert while identifying risk and potential risk for company within loan documentation. Performed outbound call to loan customers and business partners.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with senior management to initiate new projects and assist in various processes.
Education
MBA - Human Resources Management
Texas Woman's University
Denton, TX2022
Bachelor of Science - Sociology
Texas Woman's University
Denton, TX2020
Skills
- Customer focused-service
- Resolution-oriented
- Team Leadership
- Performance improvement
- Quality Assurance
- Problem Solving
- Attentive and Observant
- Verbal and Written Communication
- G-Suite
- Work Planning & Organization
Timeline
Recruiting Coordinator
Capital One
06.2022 - Current
Outside Sales- Platform Activations
Capital One Auto Finance
10.2020 - 06.2022
Consumer Fraud/Verifications
Capital One Auto Finance
08.2016 - 10.2020
Funding Analyst
Capital One Auto Finance
08.2013 - 08.2016
MBA - Human Resources Management
Texas Woman's University
Bachelor of Science - Sociology
Texas Woman's University
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