Sharkika Fuller
Forney,TX
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer transactions and issue resolution. Proven ability to enhance operational efficiency through critical thinking and effective communication. Recognized for maintaining high customer satisfaction and streamlining processes, contributing to a positive work environment and improved service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Damage Clerk/Remedy
Walmart Wear House
01.2022 - 2023
- Reviewed order data to verify transactions and shipping dates.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed documents and materials to disseminate information to appropriate parties.
- Coordinated travel arrangements for staff members.
Kitchen Helper
McMillen High School
08.2021 - 01.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Cleaned and organized kitchen stations to promote team efficiency.
Deli Clerk
Brookshire's Grocery
09.2019 - 12.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Customer Service Associate
Dillard's
04.2015 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cage Cashier
Sam’s Town Casino
03.2010 - 04.2015
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed check cashing for customers based on company policies.
- Issued gaming coins and tokens to customers for cash.
- Verified over $Amount of cash and credit payments daily.
- Verified and processed authorization forms for transactions.
- Counted cash, prepared deposits and balanced accounts.
Traffic Clerk
Walmart
09.2023 - Current
- Reviewed order data to verify transactions and shipping dates.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed documents and materials to disseminate information to appropriate parties.
- Coordinated travel arrangements for staff members.
Backup Report Clerk
Walmart
11.2025 - Current
- Processed transactions accurately and efficiently at point of sale.
- Managed inventory levels, ensuring product availability and organization.
- Assisted in training new employees on store policies and procedures.
- Maintained cleanliness and organization of sales floor and stock areas.
Loader and Unloader
Walmart
03.2023 - 2023
- Operated forklifts and pallet jacks to efficiently load and unload merchandise.
- Maintained accurate inventory records during loading and unloading processes.
- Inspected incoming shipments for damage and verified product counts.
- Collaborated with team members to optimize workflow and enhance productivity.
Education
Diploma -
Dream Keepers Academy
Shreveport, LA05.2007
Skills
- Special Assignments
- Customer Transactions
- Cash Register Systems
- Identification Checks
- Moving Merchandise
- Price Verifications
- Issue Resolution
- Handling Payments
- Removing Trash
- Stocking and Replenishing
- Cleaning Procedures
- Pallet Jack Operation
- Stocking Shelves
- Cleaning Spills
- Bagging Items
- Cleaning and Organization
- Verbal and Written Communication
- Bagging and Packaging
- Customer Satisfaction
- Customer Relationships
- Critical Thinking
- Goals and Performance
- Peer Relationships
- Light Housekeeping
Certification
Food Handler Certification
Accomplishments
I’m proud of the fact that I become the person people depend on. Whether it’s organizing shipments, tracking information, solving issues, or helping customers, I’m known for staying focused and getting the job done right. My biggest accomplishments are earning trust, learning quickly, and making sure the work I touch is always accurate
Timeline
Backup Report Clerk
Walmart
11.2025 - Current
Traffic Clerk
Walmart
09.2023 - Current
Loader and Unloader
Walmart
03.2023 - 2023
Damage Clerk/Remedy
Walmart Wear House
01.2022 - 2023
Kitchen Helper
McMillen High School
08.2021 - 01.2022
Deli Clerk
Brookshire's Grocery
09.2019 - 12.2020
Customer Service Associate
Dillard's
04.2015 - 08.2019
Cage Cashier
Sam’s Town Casino
03.2010 - 04.2015
Diploma -
Dream Keepers Academy