Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Payment Processor
Alorica -Barclays Bank Remote
Mobile , AL
07.2024 - Current
Analyzed financial data to determine appropriate payment amounts and methods.
Reviewed customer payment requests to ensure accuracy and compliance with company policies.
Developed strong relationships with customers by providing exceptional customer service.
Developed new strategies for improving efficiency in the payment process while reducing costs associated with it.
Maintained accurate records of customer payments using automated systems.
Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.
Verified customer account information prior to processing payments.k
Property Desk Adjuster
Wardlaw Claims Hippo Insurance
Mobile , AL
03.2023 - 09.2023
Ensured compliance with all applicable laws and regulations governing the insurance industry.
Reviewed documents related to construction projects such as building permits and blueprints.
Met deadlines for submitting reports detailing investigation results in a timely manner.
Negotiated settlements with claimants while adhering to company standards and procedures.
Investigated and analyzed property damage claims to determine coverage, liability, and damages.
Determined liability by reviewing policy documents, contracts, and other relevant documents.
Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
Investigated properties, classified damages and created estimates outlining repair costs.
Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
Property Desk Adjuster
CNC Catastrophe & National Claims
Mobile , AL
10.2022 - 12.2022
Met deadlines for submitting reports detailing investigation results in a timely manner.
Provided detailed estimates of repair costs for damaged properties.
Coordinated efforts between adjusters, contractors, attorneys, appraisers, and investigators, as needed.
Negotiated settlements with claimants while adhering to company standards and procedures.
Analyzed financial data associated with property damage claims such as repair costs or replacement values.
Communicated regularly with clients regarding status updates on their claims.
Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
Researched applicable laws and regulations related to property damage claims.
Investigated properties, classified damages and created estimates outlining repair costs.
Education
High School Diploma -
Mattie T Blount High School
Eight Mile, AL
05-2006
Some College (No Degree) - Business Administration and Management