Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharkina Weems

Mobile,AL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Payment Processor

Alorica -Barclays Bank Remote
Mobile , AL
07.2024 - Current
  • Analyzed financial data to determine appropriate payment amounts and methods.
  • Reviewed customer payment requests to ensure accuracy and compliance with company policies.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Developed new strategies for improving efficiency in the payment process while reducing costs associated with it.
  • Maintained accurate records of customer payments using automated systems.
  • Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.
  • Verified customer account information prior to processing payments.k

Property Desk Adjuster

Wardlaw Claims Hippo Insurance
Mobile , AL
03.2023 - 09.2023
  • Ensured compliance with all applicable laws and regulations governing the insurance industry.
  • Reviewed documents related to construction projects such as building permits and blueprints.
  • Met deadlines for submitting reports detailing investigation results in a timely manner.
  • Negotiated settlements with claimants while adhering to company standards and procedures.
  • Investigated and analyzed property damage claims to determine coverage, liability, and damages.
  • Determined liability by reviewing policy documents, contracts, and other relevant documents.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Investigated properties, classified damages and created estimates outlining repair costs.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.

Property Desk Adjuster

CNC Catastrophe & National Claims
Mobile , AL
10.2022 - 12.2022
  • Met deadlines for submitting reports detailing investigation results in a timely manner.
  • Provided detailed estimates of repair costs for damaged properties.
  • Coordinated efforts between adjusters, contractors, attorneys, appraisers, and investigators, as needed.
  • Negotiated settlements with claimants while adhering to company standards and procedures.
  • Analyzed financial data associated with property damage claims such as repair costs or replacement values.
  • Communicated regularly with clients regarding status updates on their claims.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Researched applicable laws and regulations related to property damage claims.
  • Investigated properties, classified damages and created estimates outlining repair costs.

Education

High School Diploma -

Mattie T Blount High School
Eight Mile, AL
05-2006

Some College (No Degree) - Business Administration and Management

Alabama State University
Montgomery, AL

Skills

  • Microsoft Excel
  • Interviewing techniques
  • Property claims
  • Claims Processing
  • Investigative research
  • Payment reconciliation
  • Confidentiality
  • Claims Investigation
  • Customer Education
  • Follow-up skill
  • Customer Service

Certification

  • State License
  • Florida, Alabama, Louisiana, Texas , New Mexico, Kentucky,South Carolina,Minnesota,Indiana, Nevada,and Mississippi.
  • California Claims Fraud prevention and SIU Training

Timeline

Payment Processor

Alorica -Barclays Bank Remote
07.2024 - Current

Property Desk Adjuster

Wardlaw Claims Hippo Insurance
03.2023 - 09.2023

Property Desk Adjuster

CNC Catastrophe & National Claims
10.2022 - 12.2022

High School Diploma -

Mattie T Blount High School

Some College (No Degree) - Business Administration and Management

Alabama State University
  • State License
  • Florida, Alabama, Louisiana, Texas , New Mexico, Kentucky,South Carolina,Minnesota,Indiana, Nevada,and Mississippi.
  • California Claims Fraud prevention and SIU Training
Sharkina Weems