Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharla Collins

Goddard,KS

Summary

Dynamic and results-driven professional with extensive experience in customer service and real estate, notably with Envoy Airlines and Select Homes Team Real Estate. Excelled in complaint resolution and performance tracking, enhancing customer satisfaction and team productivity. Demonstrates a strong work ethic and goal-oriented approach, significantly contributing to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CSA

Envoy Airlines
Wichita, KS
03.2024 - Current
  • Assisted customers with check-in procedures in accordance to airline regulations.
  • Ensured that all safety protocols were followed during the boarding process.
  • Resolved passenger complaints promptly and professionally.
  • Verified accuracy of manifests prior to departure of each flight.
  • Communicated effectively with pilots, crew members and ground staff via radio transmissions.
  • Provided excellent customer service at all times by being attentive and courteous towards passengers.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Assisted passengers in making flight reservations and changes to existing reservations.
  • Verified customer identification documents prior to ticket purchases.
  • Processed payments for tickets and other services rendered by the airline.
  • Greeted customers, answered questions and provided assistance with ticketing, boarding passes and baggage check-in.
  • Collaborated with other departments such as Maintenance, Flight Operations and Ground Services to ensure satisfactory customer service experience.
  • Monitored passenger boarding process, ensuring all passengers had valid documentation before boarding aircrafts.

Recruiter

The Arnold Group
Wichita, KS
03.2023 - 07.2023
  • Sourced and screened potential candidates for open positions.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Developed job descriptions and postings to attract qualified applicants.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Maintained Applicant Tracking System records of all applicants.
  • Negotiated salaries and other employment terms with successful applicants.
  • Provided feedback to unsuccessful applicants on the status of their applications.
  • Collaborated with hiring managers to understand position requirements.
  • Referred suitable candidates to relevant departments for additional assessment.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.

Realtor

Keller Williams Hometown Partners
Wichita, KS
02.2019 - 02.2023
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Maintained accurate records of all transactions from start to finish using specialized software programs.
  • Conducted open houses and showings of properties to prospective buyers.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Assisted clients in obtaining financing options such as mortgages or loans.
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Attended industry events such as conferences or seminars related to real estate topics.

Loan Officer Assistant

FlatBranch Home Loans
Wichita, KS
08.2020 - 06.2021
  • Assisted loan officers with the preparation of loan documents and closing packages.
  • Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
  • Maintained customer files in an organized manner to ensure accurate tracking of loans.
  • Input data into loan origination system accurately and timely.
  • Monitored loan applications for completeness and accuracy prior to submission to underwriting department.
  • Answered questions regarding loan status and process from customers, real estate agents, title companies.
  • Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
  • Assisted in the development of marketing materials such as brochures, flyers., for potential clients.
  • Reviewed contracts for purchase transactions to ensure compliance with lender requirements.
  • Coordinated closings with title companies or attorneys when necessary.

Appraisal Specialist

Equity Bank
Wichita, KS
10.2019 - 08.2020
  • Coordinated with other departments to ensure efficient workflow processes.
  • Reviewed incoming appraisal documents and ensured they were accurate and complete.
  • Equity Bank Real Estate Collateral Process
  • Understand and follow the real estate appraisal and evaluation regulations
  • Assign appraisal reviews and real estate collateral evaluations
  • Complete compliance appraisal reviews as needed
  • Complete real estate collateral evaluations per regulatory guidelines
  • Internal and External Communication
  • Communicate appraisal and internal evaluation guidelines throughout the bank to lending staff.
  • Assist in the effective communication of regulatory guidelines and internal bank policies surrounding appraisals and internal evaluations.
  • Facilitate correspondence with appraisers when necessary
  • Real Estate Collateral Process Training
  • Assist Loan Officers and Loan Assistants with the appraisal ordering process
  • Create and update procedure guidelines for training and internal bank reference.
  • Customer relationships.

Realtor

Sunflower Realty Group, Powered By Connect
Wichita, KS
12.2017 - 02.2019
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Maintained accurate records of all transactions from start to finish using specialized software programs.
  • Conducted open houses and showings of properties to prospective buyers.

Lead Buyer Agent/Realtor

Select Homes Team Real Estate
Wichita, KS
07.2014 - 12.2017
  • Provided daily direction and guidance to team members in Sales Operations.
  • Developed strategies for improving customer service standards and increasing sales productivity.
  • Monitored staff performance and provided feedback on areas of improvement.
  • Ensured compliance with company policies related to safety, security, and privacy regulations.
  • Conducted regular performance reviews with team members to assess strengths and weaknesses.
  • Coached team members on best practices for achieving success in their roles.
  • Other Real Estate Duties as a licensed agent

Education

Certificate Of Real Estate - Real Estate

Amarillo College
Amarillo, TX
05-2002

Associate of Science - General Education

Amarillo College
Amarillo, TX
05-2001

Public Relations/Advertising

West Texas State University
Canyon, TX

Skills

  • Performance tracking
  • Strong work ethic
  • Goal oriented
  • Complaint resolution
  • Staff education and training

Certification

  • Texas Real Estate License 2002-2007
  • Kansas Real Estate License 2014-2023

Timeline

CSA

Envoy Airlines
03.2024 - Current

Recruiter

The Arnold Group
03.2023 - 07.2023

Loan Officer Assistant

FlatBranch Home Loans
08.2020 - 06.2021

Appraisal Specialist

Equity Bank
10.2019 - 08.2020

Realtor

Keller Williams Hometown Partners
02.2019 - 02.2023

Realtor

Sunflower Realty Group, Powered By Connect
12.2017 - 02.2019

Lead Buyer Agent/Realtor

Select Homes Team Real Estate
07.2014 - 12.2017

Certificate Of Real Estate - Real Estate

Amarillo College

Associate of Science - General Education

Amarillo College

Public Relations/Advertising

West Texas State University

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Sharla Collins