Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Sharla Cummings

Customer Service
Foresthill,CA

Summary

Hardworking and passionate job seeker eager to secure 1004 Customer Service Represenitive1 # 6319. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

16
16
years of professional experience

Work History

Hygiene Technician

Clean Bee Quality Cleaning Services
Foresthill, California
08.2022 - Current
  • Completed job reports and logs immediately following service calls.
  • Maintained quality assurance and customer satisfaction objectives.
  • Organized areas to meet customers expectations
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Customer Experience Specialist

Anderson Sierra Pipe
Auburn, California
02.2012 - 04.2020
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Resolved customers' issues related to product deliveries and billing discrepancies to encourage good customer relationships.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Scheduled jobs, re-scheduled or scheduled in emergency calls to meet customers needs.
  • Filing, billing, and posting payments for customers accounts
  • Referred customers to other specialist if we could not meet their needs.

Front Desk Coordinator

Lincoln Physical Therapy
Lincoln, California
03.2009 - 01.2012
  • Checked-in patients, collected payments, verified reservation details to maintain customer satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, answered questions to build rapport and retention.
  • Answered multi-line phone system, transferred callers to appropriate staff member.
  • Greeted guests at front desk engaged in pleasant conversations while managing check-in process.
  • Served as point of contact for patients, fulfilled requests, resolved conflicts with patients appointments.
  • Coordinated correspondence scheduling between the Dr., Aide, and patient
  • Managed sign in, placed patients in room prepared them for Dr. treatment by setting them up with electrodes, ice or heat, and comfort.
  • Assisted Dr., and Aides as needed.
  • Verified insurance, and insurance coverage.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Transcribed phone messages for entire office and relayed messages.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.

Education

High School Diploma -

Placer High School
Auburn, CA
06.2024 - 06.2024

Skills

  • Deadline Management
  • File Organization
  • Database Management
  • Scheduling/Planning
  • Client service and support
  • Administrative Support
  • Task Prioritization
  • Exceptional telephone etiquette
  • Cross-Functional Communication
  • Accomplishments

    • Recognized for outstanding dedication to patient care.
    • Recognized for going above and beyond the call of duty.
    • Trained others on preparing patient before they were seen by Dr.
    • Recognized for scheduling patients in when they had an emergency.
    • Recognized for communication between Dr. and patient or visa versa


    Interests

    Serving others

    Dancing

    Singing

    Outdoor adventures

    Timeline

    High School Diploma -

    Placer High School
    06.2024 - 06.2024

    Hygiene Technician

    Clean Bee Quality Cleaning Services
    08.2022 - Current

    Customer Experience Specialist

    Anderson Sierra Pipe
    02.2012 - 04.2020

    Front Desk Coordinator

    Lincoln Physical Therapy
    03.2009 - 01.2012
    Sharla CummingsCustomer Service