Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Information
Timeline
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Sharla Cummings

Foresthill

Summary

Hardworking and passionate candidate seeking Administrative Legal Clerk- Entry # 2025-12351

Administrative professional with extensive experience in office management and clerical duties. Proven ability to oversee administrative functions and support team collaboration to meet organizational goals. Reliable and adaptable, known for strong organizational skills and effective communication.

Overview

16
16
years of professional experience

Work History

Hygiene Technician

Clean Bee Quality Cleaning Services
08.2022 - Current
  • Completed job reports and logs immediately following service calls.
  • Maintained quality assurance and customer satisfaction objectives.
  • Organized areas to meet customers expectations
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Customer Experience Specialist

Anderson Sierra Pipe
02.2012 - 04.2020
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Resolved customers' issues related to product deliveries and billing discrepancies to encourage good customer relationships.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Scheduled jobs, re-scheduled or scheduled in emergency calls to meet customers needs.
  • Filing, billing, and posting payments for customers accounts
  • Referred customers to other specialist if we could not meet their needs.

Front Desk Coordinator

Lincoln Physical Therapy
03.2009 - 01.2012
  • Checked-in patients, collected payments, verified reservation details to maintain customer satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, answered questions to build rapport and retention.
  • Answered multi-line phone system, transferred callers to appropriate staff member.
  • Greeted guests at front desk engaged in pleasant conversations while managing check-in process.
  • Served as point of contact for patients, fulfilled requests, resolved conflicts with patients appointments.
  • Coordinated correspondence scheduling between the Dr., Aide, and patient
  • Managed sign in, placed patients in room prepared them for Dr. treatment by setting them up with electrodes, ice or heat, and comfort.
  • Assisted Dr., and Aides as needed.
  • Verified insurance, and insurance coverage.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Transcribed phone messages for entire office and relayed messages.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.

Education

High School Diploma -

Placer High School
Auburn, CA

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Data entry proficiency
  • Paperwork and documentation
  • Telephone reception
  • filing, checking, and recording information

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.
  • Trained others on preparing patient before they were seen by Dr.
  • Recognized for scheduling patients in when they had an emergency.
  • Recognized for communication between Dr. and patient or visa versa

Hobbies and Interests

  • Serving others

  • Dancing

  • Singing

  • Outdoor adventures

Personal Information

Title: Customer Service

Timeline

Hygiene Technician

Clean Bee Quality Cleaning Services
08.2022 - Current

Customer Experience Specialist

Anderson Sierra Pipe
02.2012 - 04.2020

Front Desk Coordinator

Lincoln Physical Therapy
03.2009 - 01.2012

High School Diploma -

Placer High School

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Sharla Cummings