Sharla Derouselle
Arnaudville,LA
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining service oversight at Express Wash. Excelled in customer experience management, leading teams to exceed performance goals. Demonstrated compassion and efficiency in client care at Activities Of Daily Living Services, leveraging skills in crisis intervention and client progress documentation.
Overview
10
10
years of professional experience
Work History
DSW Worker
Activities Of Daily Living Services
10.2022 - Current
- Provided compassionate care during personal care routines, promoting dignity and respect for each client.
- Maintained accurate documentation of client progress, noting any changes in behavior or health status for review by the team.
- Completed home management tasks by preparing meals, grocery shopping and cleaning.
- Offered crisis intervention support as needed, de-escalating situations and ensuring the well-being of all parties involved.
- Assisted clients per with bathing, dressing, grooming and eating.
- Transported and accompanied clients to therapy and doctor appointments.
Manager
Express Wash
11.2014 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Dental Assisting
Unitech Training Academy - Lafayette
Lafayette, LA09.2014
Skills
- Customer experience management
- Customer Service
- Service oversight
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
Timeline
DSW Worker
Activities Of Daily Living Services
10.2022 - Current
Manager
Express Wash
11.2014 - 06.2022
Dental Assisting
Unitech Training Academy - Lafayette
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