Sharla Ehorn
Gridley,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Activity Director
West Harbor Health Care
Gridley
09.2024 - 07.2025
- Developed and implemented engaging activities tailored to resident interests and needs.
- Coordinated schedules and organized events to enhance community participation.
- Assisted in assessing resident preferences for program planning and development.
- Collaborated with healthcare staff to ensure safety and compliance during activities.
- Created promotional materials to communicate upcoming events effectively.
- Facilitated group discussions to encourage social interaction among residents.
- Monitored participation levels to adjust programs for increased engagement.
- Provided feedback on activity effectiveness for continuous improvement initiatives.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Supervised Activities Assistant and conducted performance evaluations.
- Stretched minimum annual budget to cover planned activities through creative use of resources.
Payroll Clerk, Receptionist, HR, Scheduler
West Harbor Healthcare
Gridley
08.2021 - 09.2024
- Processed payroll for over 100 employees using Paycor
- Assisted in implementing new payroll software, increasing processing efficiency by streamlining workflows.
- Resolved employee inquiries regarding payroll discrepancies, enhancing communication and trust within the team.
- Generated detailed reports on payroll expenditures for management review, supporting financial decision-making processes.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
- Assisted in the preparation of year-end tax forms, including W-2s and 1099s, for timely distribution to employees.
- Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, maintaining clear channels for information sharing.
- Processed incoming calls and inquiries, delivering prompt and professional customer service.
- Maintained accurate filing systems, ensuring easy retrieval of documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Facilitated recruitment processes, including job postings and candidate screenings.
- Managed employee onboarding activities, ensuring compliance with organizational policies.
- Assisted in administering employee benefits programs and resolving inquiries effectively.
- Collaborated with departments to address workforce planning and staffing needs effectively.
- Maintained HR databases, ensuring accuracy and confidentiality of personnel records.
- Established strong relationships with external partners, expanding the company''s talent pool for future growth opportunities.
- Managed appointment bookings, ensuring optimal resource allocation and utilization.
- Developed and maintained scheduling databases for accurate tracking of appointments.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Coordinated patient referrals and appointment scheduling to optimize care continuity.
- Assisted healthcare providers in documenting patient interactions and progress notes accurately.
- Developed training materials for new staff, facilitating knowledge transfer and improving team performance.
- Addressed patient inquiries effectively, ensuring timely resolution of concerns and enhancing satisfaction.
Receptionist and Scheduler in Multiple Departments
Orchard Hospital
Gridley, CA
01.2017 - 08.2021
- Assisted in multiple departments - Physical Therapy, Clinic, Medical Records, Radiology and CEO
- Trained new reception staff on office protocols and customer service standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed multiple tasks and met time-sensitive deadlines.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Managed multi-line phone system, directing calls to appropriate departments.
- Greeted and assisted patients, ensuring a welcoming environment.
- Scheduled appointments and maintained accurate patient records in electronic systems.
- Coordinated with medical staff to streamline patient check-in processes.
Patient Support Specialist, Receptionist, Billing
Enloe Hospital
Chico, CA
02.2012 - 07.2015
- Assisted in multiple departments: Diabetes Education, Cardiac Rehab, Wound & Ostomy Clinic, Billing, Cancer Center Departments
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Utilized electronic health record systems for accurate patient data management and retrieval.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Oversaw inventory management of office supplies, ensuring adequate stock levels for daily operations.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Corresponded with clients through email, telephone, or postal mail.
Education
Vocational Certificate - Medical Front And Back Office
Chico Business College
Chico, CASkills
- Activity organization
- Organizational skills
- Problem-solving aptitude
- Time management abilities
- Excellent communication
- Team collaboration
- Adaptability and flexibility
- Volunteer recruitment
- Employee evaluation
- Excellent organizational skills
- Multitasking Abilities
- Reliability
Timeline
Activity Director
West Harbor Health Care
09.2024 - 07.2025
Payroll Clerk, Receptionist, HR, Scheduler
West Harbor Healthcare
08.2021 - 09.2024
Receptionist and Scheduler in Multiple Departments
Orchard Hospital
01.2017 - 08.2021
Patient Support Specialist, Receptionist, Billing
Enloe Hospital
02.2012 - 07.2015
Vocational Certificate - Medical Front And Back Office
Chico Business College