Sharla Glisson
Clermont,FL
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with extensive experience at Orlando Health, excelling in medication dispensing and patient confidentiality. Proven track record in optimizing workflows and enhancing customer service, while effectively training staff in medication reconciliation. Committed to maintaining compliance with HIPAA regulations and improving patient care outcomes.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Orlando Health
12.2023 - Current
- Processed prescription orders accurately and efficiently.
- Assisted pharmacists with medication preparation and inventory management.
- Provided exceptional customer service while addressing patient inquiries.
- Maintained compliance with safety and regulatory standards in pharmacy operations.
- Collaborated with healthcare professionals to optimize patient care outcomes.
- Trained new staff on pharmacy procedures and best practices.
- Implemented improvements in workflow to enhance operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Hospital bedside liaison for South Lake Hospital for the last 7 years of my employment. Working with doctors and insurance companies to resolve prior authorizations.
- Helping patients with programs to help them afford medications or signing them up for assistance programs to help them pay for the medicine.
Pharmacy Technician
Walgreens
05.2008 - 12.2020
- Processed prescription orders accurately and efficiently.
- Assisted pharmacists with medication preparation and inventory management.
- Provided exceptional customer service while addressing patient inquiries.
- Maintained compliance with safety and regulatory standards in pharmacy operations.
- Collaborated with healthcare professionals to optimize patient care outcomes.
- Trained new staff on pharmacy procedures and best practices.
- Implemented improvements in workflow to enhance operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Hospital bedside liaison for South Lake Hospital for the last 7 years of my employment. Working with doctors and insurance companies to resolve prior authorizations.
- Helping patients with programs to help them afford medications or signing them up for assistance programs to help them pay for the medicine.
Education
Associate of Arts - Nursing
Lake Sumter State College
Clermont, FL05.2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- HIPAA
- Interpreting and processing medication orders
- Updating medication histories
- Intravenous admixture preparation
- Pharmacy operations
- Insurance reconciliation
- Customer service
- Data entry
- Attention to detail
- HIPAA compliance
- Prioritization and organization
- Prescription filling and labeling
- Dispensing medications
- Certified pharmacy technician (cpht)
- Employee training
- Medication documentation
- Confidentiality practices
Timeline
Pharmacy Technician
Orlando Health
12.2023 - Current
Pharmacy Technician
Walgreens
05.2008 - 12.2020
Associate of Arts - Nursing
Lake Sumter State College