Sharla Kurtz
Lewisburg,PA
Overview
3
3
years of professional experience
Work History
Cashier/Warehouse Associate
Mifflinburg Variety Store
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Baker/ Cashier
Morgans Half Acre Produce
08.2023 - 10.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Customer Service Representative
NewLight Health
11.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Highschool Diploma -
Penn Foster Career School
Scranton, PA08.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Issue resolution
- Complex Problem-solving
- POS system operations
- ID verification
- Attention to detail
- Order packaging
- Product recommendations
- Clear communication
- Data entry
- Credit card processing
- Basic math
Timeline
Cashier/Warehouse Associate
Mifflinburg Variety Store
03.2024 - Current
Baker/ Cashier
Morgans Half Acre Produce
08.2023 - 10.2023
Customer Service Representative
NewLight Health
11.2021 - 12.2022
Highschool Diploma -
Penn Foster Career School
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