Sharla Medrano
WEATHERFORD,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the RV service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Service Advisor
Camping World
2022.11 - Current
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Office Manager
Titan Coach and Body
2021.01 - 2022.11
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assistant Store Manager
Orschlen Farm And Home
2019.08 - 2022.11
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Associate of Science - General Studies
North Central Texas College
Gainesville, TX05.2009
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Workflow Management
- Team player mentality
Timeline
Service Advisor
Camping World
2022.11 - Current
Office Manager
Titan Coach and Body
2021.01 - 2022.11
Assistant Store Manager
Orschlen Farm And Home
2019.08 - 2022.11
Associate of Science - General Studies
North Central Texas College
Similar Profiles
Leah IndlecofferLeah Indlecoffer
Supply Chain Manager at Camping WorldSupply Chain Manager at Camping World
Martin GarciaMartin Garcia
Equipment Operator at Camping WorldEquipment Operator at Camping World
Joshua SharpeJoshua Sharpe
Sales Manager at Camping World RV SalesSales Manager at Camping World RV Sales