Summary
Overview
Work History
Education
Skills
Gaming, Creating Avatars on Pc Games, Learning Photoshop Editing Pictures, Also Decorating Coloring
Timeline
Generic

Sharla - Nae' Joyner

Hyattsville,MD

Summary

Meticulous Flooring Installer adept in sheet vinyl, laminate, carpet and hardwood installations. Offering over 10 years of superior performance with strong background of client satisfaction and quality performance. Productive Floor Installer possessing in-depth knowledge of vinyl, laminate and carpet flooring. Proficient in installing various types of flooring, applying adhesives and sanding irregularities to correct imperfections. Expertise in Customer Service and Cashier & Floor Associate. Efficient [Job Title] with 10 years of hands-on experience placing floor coverings in both commercial and residential buildings. Reliable and punctual individual skillful in preparing accurate estimates, cutting and trimming carpet and tile and trimming excess material. First-rate communication, multitasking and time management abilities. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Knowledgeable Floor Associate skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Knowledgeable Customer Service, Floor Associate, Cashier skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

5
5
years of professional experience

Work History

Floor Associate

Nordstrom Rack
Lanham, MD
09.2022 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings 100%.
  • Removed existing flooring to prepare and Markdowns and Damage liquids or chemicals floor surfaces for new flooring.
  • Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
  • Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.
  • Used cleaning tools and gloves to provide accurate measurements and estimates for projects.

Cashier

Biglots
Capitol Heights, MD
08.2020 - 07.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $1,000 or more per shift.
  • Greeted over 20- 30 patients per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned cashier and overnight stocker, floor associate positions and provided backup at key times.
  • Lifted up to 350 pounds at once and used forklift to move heavier loads.
  • Set up new sales displays each 1hr.
  • Conducted inventory counts by adding each item in stock and documenting in each new sales .
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $300 per month in new revenue.

Cashier

Lidl
District Heights, MD
06.2017 - 11.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $1,000 or more per shift.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned read grocery format and cashier positions and provided backup at key times.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Lifted up to 250 pounds at once and used forklift to move heavier loads.
  • Set up new sales displays each by the end of shift.

Cashier

Aldi Foods
Hyattsville, MD
11.2015 - 12.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $1,000 or more per shift.
  • Greeted over 60 patients per day.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier

Shopper's World
Largo , MD
02.2016 - 10.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned cashier and fitting room positions and provided backup at key times.

Sales Associate

Shopper's World
Largo , MD
03.2014 - 06.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Northwestern High School
Hyattsville, MD
01.2005

Skills

  • Providing Feedback
  • Active Listening
  • Corporate Regulations
  • People Skills
  • Room Arrangements
  • Critical Thinking
  • Equipment Safety
  • Heavy Labor
  • Loyalty Programs
  • Consultative Sales Approach
  • Sales Floor Support
  • Staff Assignments
  • Training Initiatives
  • Loss Prevention Goals Monitoring
  • Maintaining Clean Work Areas
  • Excellent Work Ethic
  • Corrective Actions
  • Flooring Project Management
  • Cash Register Operations
  • Safe Workplace Procedures
  • Safety Protocol Knowledge
  • Safety Measures
  • Station Preparation
  • Shipment Procedures
  • Client Service and Assistance
  • Purchase Needs Determination
  • Visual Displays
  • Customer Preferences
  • Item Scanning
  • Warehouse Operations
  • Effective Customer Communication
  • Customer Buying Habits
  • Team Goals
  • Credit and Debt Card Processing
  • Customer Orders

Gaming, Creating Avatars on Pc Games, Learning Photoshop Editing Pictures, Also Decorating Coloring

Over the years of my life from childhood days to my preteen yrs, I have been learning the Ms World ( Microsoft ) From my Aunt also High School. I've also took classes on photograhy and self taught myself how to work Photoshop and Edit Pictures & how to create Avatars on games that I play. I learned how to draw and paint through school, Decorating I've learned through my Grandmother & Aunt.

Timeline

Floor Associate

Nordstrom Rack
09.2022 - Current

Cashier

Biglots
08.2020 - 07.2022

Cashier

Lidl
06.2017 - 11.2017

Cashier

Shopper's World
02.2016 - 10.2016

Cashier

Aldi Foods
11.2015 - 12.2016

Sales Associate

Shopper's World
03.2014 - 06.2015

High School Diploma -

Northwestern High School
Sharla - Nae' Joyner