Sharla Swartz
Centerville,UT
Summary
Strong leader and problem-solver dedicated to providing the best convenience store experience possible for not only our customers but also making sure our team members can enjoy a fun and safe work environment. Uses independent decision-making skills and sound judgment to positively impact company success.
I am a very dependable team member who is always eager to learn more and expand my skills. I am able to take both positive and negative feedback and do what is necessary to increase my skills, do better and be better.
Overview
25
25
years of professional experience
Work History
Operations Manager
Maverik
09.2023 - Current
- Supervise team members and assist in keeping them compliant with company policies and procedures.
- Empower team members to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Preform daily safe audits, spot checks & on the weekends or as needed daily books and ordering.
- Fill in for store director when needed.
- Assisted in recruiting, hiring and training of team members.
- Interact well with customers building connections while always treating them better then they expect to be treated.
- Observed each team members individual strengths while mentoring and assisting to improve areas of weakness.
Operations Manager
Maverik
10.2022 - 09.2023
- Supervise team members and assist in keeping them compliant with company policies and procedures.
- Empower team members to take ownership of their responsibilities.
- Preform daily safe audits, spot checks & on the weekends or as needed daily books and ordering.
- Fill in for store director when needed.
- Assisted in recruiting, hiring and training of team members.
- Interact well with customers building connections while always treating them better then they expect to be treated.
- Observed each team members individual strengths while mentoring and assisting to improve areas of weakness.
Lead Adventure Guide
Maverik
07.2022 - 10.2022
- Trained new team members
- Supervised team and provided support when needed
- Preformed daily spot checks
- Filled in for team members when they called in.
- Supported Operations manager and began learning how to do ordering, safe audits and daily books.
Adventure Guide
Maverik
05.2022 - 07.2022
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of store, resulting in a welcoming environment for customers.
- Built trustful relationships with customers to encourage return visits.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Filled in on other shifts when needed
School Crossing Guard
Centerville City
08.2021 - 05.2022
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Assisted special needs students in navigating crosswalks, providing additional support as needed for their safety and mobility requirements.
- Ensured student safety by diligently monitoring crosswalks and traffic during arrival and dismissal times.
Convenience Store Clerk
RB's One Stop (Phillips 66)
10.2011 - 12.2018
- Maintained a clean and organized store environment for an improved shopping experience.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
Customer Service Representative and Trainer
Qwest Communications
01.2006 - 04.2012
- Preformed telephone service and sales
- Helped customers set up new service as well as transfer service to a new address or cancel services when needed.
- Upsold products on new and current accounts.
- Provided billing assistance when needed.
- Handled Irate customers when newer employees were unable to deescalate.
- Trained new employees and assisted them during their first 4 weeks on the phones.
Convenience Store Clerk
RB's One Stop (Phillips 66)
03.2004 - 12.2006
- Maintained a clean and organized store environment.
- Maintained customer satisfaction by providing friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Ensured timely stocking of shelves, coolers, and displays.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
- Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
Convenience Store Clerk
Kicks 66
01.1999 - 02.2003
- Kept store cleaned and organized
- Ran cash register and assisted customers with basic needs.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly.
- Ensured timely stocking of shelves, coolers, and displays.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
- Worked with store manager and began training for management.
Education
Viemont High School
Centerville, UTGED -
DATC
Kaysville, UT2012
Skills
- Customer Retention
- Performance monitoring
- Inventory Management
- Marketing
- Customer Service
- Delegation
- Goal Setting
- Problem-Solving
Timeline
Operations Manager
Maverik
09.2023 - Current
Operations Manager
Maverik
10.2022 - 09.2023
Lead Adventure Guide
Maverik
07.2022 - 10.2022
Adventure Guide
Maverik
05.2022 - 07.2022
School Crossing Guard
Centerville City
08.2021 - 05.2022
Convenience Store Clerk
RB's One Stop (Phillips 66)
10.2011 - 12.2018
Customer Service Representative and Trainer
Qwest Communications
01.2006 - 04.2012
Convenience Store Clerk
RB's One Stop (Phillips 66)
03.2004 - 12.2006
Convenience Store Clerk
Kicks 66
01.1999 - 02.2003
Viemont High School
GED -
DATC
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