Sharlanae Thomas
Rocky Hill,CT
Summary
I am a dedicated and enthusiastic individual with a strong work ethic and a desire to excel in an assistant role. I have strong customer service skills, empathy for patient care, proficiency in computer systems, and experience in office administration tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
TIA
10.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Reduced wait times by implementing effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Pharmacy Technician Patient Care Coordinator
Stellus RX
02.2023 - 07.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
CVS Pharmacy
07.2021 - 02.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Bachelor of Science - General Studies
Texas Woman's University
Denton, TX12.2023
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Patient Care
- Medical Terminology
- Medication Management
- Prescription Filling
- Insurance Verification
Certification
- National Board of Pharmacy Certification - 2023
Timeline
Patient Care Coordinator
TIA
10.2023 - Current
Pharmacy Technician Patient Care Coordinator
Stellus RX
02.2023 - 07.2023
Pharmacy Technician
CVS Pharmacy
07.2021 - 02.2023
Bachelor of Science - General Studies
Texas Woman's University
- National Board of Pharmacy Certification - 2023
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