Sharlay Woods
Red Oak,TX
Summary
Dynamic customer service professional with a proven track record at Insurance Auto Auctions, excelling in problem-solving and interpersonal communication. Recognized for enhancing customer satisfaction and maintaining meticulous records. Proficient in Microsoft Office, I thrive in fast-paced environments, consistently delivering exceptional results and fostering positive client relationships.
Overview
27
27
years of professional experience
Work History
Total Loss Customer Care Specialist
Insurance Auto Auctions, IAA
Carmel , IN
12.2021 - Current
- Provided timely responses to customer questions and complaints in a professional manner.
- Developed strategies for improving customer satisfaction ratings through surveys and feedback forms.
- Maintained an organized system of records related to customer service requests.
- Offered suggestions for new features that would improve the overall experience with our products and services.
- Created detailed documentation of all customer interactions and transactions.
- Entered customer information into the database for tracking purposes.
- Tracked order status updates from vendors in order to provide accurate delivery estimates to customers.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
Scanner
Inmar
Ft Worth, TX
09.2019 - 10.2020
- Responsible for scanning and coding prescription and OTC merchandise using excellent data entry skills both alpha and numeric with precise attention to detail, speed and accuracy 10,000 ksp.
- Verified accuracy of scanned information by comparing it with original document.
- Maintained quality control standards for all scanned materials.
- Supported cross-functional projects by providing scanned documents for various departmental needs.
Office Assistant II
City of Dallas Fire and Rescue Administration
Dallas, TX
06.2019 - 09.2019
- Responsible for ensuring smooth office operations, receiving and distributing communications via telephone, email and other electronic means to keep executive staff informed.
- Maintain Assistant Chief and Deputy Chief’s schedule and performing various tasks to ensure daily operations are sustained.
Office Assistant II
City of Dallas Code Compliance Single Family Rental Program (via Cornerstone Staffing)
Dallas, TX
07.2018 - 06.2019
- Heavy customer service via phone and in person.
- Provides administrative support to management personnel.
- Assist with research and problem solving on customer rental registration accounts.
- Responsible for gathering data on various projects to use for reports, meetings, and other correspondence.
- Responsible for accepting check and credit card payments for Rental Registration.
- Responsible for data entry of customer information using the V-GOV, Posse and 311 system.
Human Resource Assistant
Dialog Direct
Fort Worth, TX
08.2016 - 03.2018
- Heavy customer service on phone and in person- first point of contact for visitors and personnel.
- Assisted with records retention and quarterly audits also attended quarterly compliance meetings.
- Responsible for managing a multi-line phone system.
- Took on a variety of Human Resources and recruiting functions including clerical tasks.
- Maintained daily applicant/visitor log, verifies valid state ID and obtains a signed security form.
- Worked in application database screening and scheduling applicants.
- Facilitated on-boarding documents using heavy customer service skills.
- Completed nationwide background checks on all applicants.
Customer Service Representative (inbound call center)
Kelly Employment Services (Federal Reserve Bank)
Dallas, TX
04.2011 - 10.2012
- Provided excellent customer service to SA, SSI, and VA pension recipients by assisting them in setting up direct deposit.
- Responsible for successfully taking 80 – 100 calls per day.
- Routed escalated and foreign language calls to the appropriate parties using the soft transfer method.
Office Assistant II
City of Dallas-Economic Development South Dallas Fair Park Trust Fund
Dallas, TX
09.1998 - 01.2000
- Acting as Office Assistant while handing 50-70 calls per day, delivering messages to the appropriate parties.
- Responsible for accounts payable transactions to vendors.
- Prepared commercial loan and grant contracts to small businesses and nonprofit organizations.
- Ordered food and secured board meeting rooms for the Trust Fund Board meetings.
- Took minutes for the South Dallas/Fair Park Trust Fund board meeting.
- Responsible for quarterly records retention of office files and audits.
Education
University of Phoenix - Human Resource Management
University of Phoenix
Arlington, TX07.2025
Mountain View College - Business Administration
Mountain View College
Dallas, TX07.2025
Hazard Analysis - Critical Control Point Certification
Hazard Analysis
Plano, TX01.2008
Cedar Valley College - Food Management Certification
Cedar Valley College
Lancaster, TX01.2007
Skills
- Customer service excellence
- Interpersonal communication
- Microsoft Office proficiency
- Effective listening skills
- Self-motivation
- Problem solving
- Internet research
- Employee training and development
- Payroll administration
- Recruitment management
References
Available Upon Request
References
References available upon request.
Timeline
Total Loss Customer Care Specialist
Insurance Auto Auctions, IAA
12.2021 - Current
Scanner
Inmar
09.2019 - 10.2020
Office Assistant II
City of Dallas Fire and Rescue Administration
06.2019 - 09.2019
Office Assistant II
City of Dallas Code Compliance Single Family Rental Program (via Cornerstone Staffing)
07.2018 - 06.2019
Human Resource Assistant
Dialog Direct
08.2016 - 03.2018
Customer Service Representative (inbound call center)
Kelly Employment Services (Federal Reserve Bank)
04.2011 - 10.2012
Office Assistant II
City of Dallas-Economic Development South Dallas Fair Park Trust Fund
09.1998 - 01.2000
University of Phoenix - Human Resource Management
University of Phoenix
Mountain View College - Business Administration
Mountain View College
Hazard Analysis - Critical Control Point Certification
Hazard Analysis
Cedar Valley College - Food Management Certification
Cedar Valley College
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