Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Sharlayne Scott

Jacksonville,FL
Sharlayne Scott

Summary

Strong background in all aspects of customer service and support Excellent communication and organization skills Accomplished facilitator; able to coordinate multiple/complex projects; enjoys the challenge of new projects Demonstrates a friendly and professional manner with peers, management and clients Proven ability to analyze problems & data; identifying areas of opportunity, leading operations improvements Authorized to work in the US for any employer

Overview

19
years of professional experience

Work History

CDA TECHNICAL INSTITUTE
Jacksonville, FL

Executive Assistant/Receptionist
09.2017 - 04.2020

Job overview

  • Greet all incoming guest, personnel & students
  • Answer all incoming calls & connect to all staff extensions
  • Sort and distribute all incoming mail and process all literature and outgoing mail
  • Process all student applications
  • Assist students with admin needs
  • Set up potential students, their guest and family members for tours
  • Administrative task for the Dean, Campus Director, Chief Financial Officer
  • Admissions, Financial Aid and The DC Group
  • Waters plants, order office supplies & keep the lobby in order
  • Takes minutes and documents the staff meetings.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Greeted visitors warmly upon arrival at the office premises.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Leveraged word processing software to create proposals, letters and memos.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Took detailed notes in meetings and disseminated information afterward.
  • Delivered optimal administrative, customer service and case management support.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.

POTTER'S HOUSE HEALTHCARE AGENCY
Charlotte, NC

Office Manager/Administrator
10.2012 - 07.2016

Job overview

  • Responsible for Hiring Certified Nurse's Assistants and Nurse's Aids
  • Scheduling
  • Fulfill OfficeAdministrative duties
  • Liaison forwith agency, Doctors offices, and State Healthcare Agencies
  • Conducted HR duties ofentering time for payroll.
  • Organized and maintained all tenant files, documents, and other records in accordance with company policy.
  • Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
  • Coordinated transportation services for medical appointments or other errands.
  • Communicated regularly with physicians regarding patient care and progress.
  • Developed individualized care plans for each patient based on needs assessment.
  • Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
  • Maintained accurate records of patient assessments, treatments, medications, and changes in condition.
  • Educated patients and family members about disease processes and treatment options.
  • Provided emotional support to patients dealing with illness or disability challenges.
  • Responded promptly to all inquiries from supervisors or clients regarding home health services rendered.
  • Managed supplies inventory by ordering necessary items when needed.
  • Ensured adherence to infection control protocols within the home setting.
  • Collaborated closely with other healthcare professionals involved in patient care plan development.
  • Kept abreast of changing regulations related to home health services provision.
  • Participated in continuing education programs relevant to home health care provision.
  • Attended regular staff meetings with supervisors or colleagues to discuss client issues or concerns.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Educated patients and families about recommended procedures and care options.
  • Documented patient status and reported changes in care needs.
  • Provided patients and families with emotional support and instruction.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.

KIDS TOWN CHILD ENHANCEMENT
Charlotte, NC

Director
01.2006 - 10.2012

Job overview

  • Supervise staff in all areas of operation
  • Manage payroll to ensure accurate bookkeeping
  • Coordinates child enrollment
  • Oversees operations and delegates duties
  • Supportingstafffor growth and development
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Managed budgeting and financial planning processes for the organization.
  • Identified opportunities for improvement in operational performance metrics.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Coordinated resources across departments to maximize productivity levels.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Assessed employee performance against established benchmarks or targets.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Cultivated and maintained relationships to promote positive work culture.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Guided and motivated staff to drive maximum performance.
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Built strong referral network to generate new business opportunities.
  • Planned and implemented strategies to grow revenue.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.
  • Supported work-life balance to improve staff morale.
  • Drafted mission and vision statements to outline objectives and motivate employees.
  • Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
  • Conducted meetings to discuss production progress and attain production objectives.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Monitored student progress to ensure cooperation and growth.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Observed children to record development.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Directed and supervised children during field trips and special activities.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Stuck to daily routines to help children feel comfortable and promote development.
  • Promoted good behaviors by using positive reinforcement methods.
  • Promoted effective communication between staff members by participating actively in team meetings.
  • Ensured compliance with relevant regulations such as health and safety standards.
  • Maintained a clean classroom environment ensuring toys are sanitized regularly.
  • Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
  • Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
  • Planned field trips such as visits to local parks, museums, libraries for educational purposes.
  • Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
  • Maintained accurate records of each child's progress including daily observations and anecdotal notes.
  • Encouraged creativity through art, music, dramatic play and other creative activities.
  • Organized indoor and outdoor playtime activities to promote physical and mental development of children.
  • Assisted with planning, preparing and serving meals according to dietary requirements.
  • Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
  • Developed age-appropriate activities to encourage physical, social and intellectual development of children.
  • Provided a safe and stimulating learning environment for young children.

OF MOTOR VEHICLES
Newport, SC

Office Specialist
06.2001 - 01.2006

Job overview

  • Worked directly with customers to renew and Issue drivers license
  • Aided directly with customers to renew state required vehicle services
  • Registered cars for various dealerships

Education

Central Piedmont Community College

Associates from Early Childhood Education
08.2023

University Overview

York Technical College

Associates from Business Administration
01.2000

University Overview

Skills

  • TECHNICAL SKILLS
  • MS Word, Excel, PowerPoint, Windows XP
  • Word Perfect
  • Typing Speed 55 WPM
  • Adobe Reader 60
  • Customer Service-Oriented
  • Human Resources Management (HRM)
  • Staff Management
  • Self-Starter
  • Resourceful
  • Information Confidentiality
  • Quality Control
  • Executive Support
  • Understands Grammar
  • Office Management
  • Social Media Knowledge
  • Employee Training and Development
  • Schedule Management
  • Proper Phone Etiquette
  • Strong Problem Solver
  • Office Administration
  • Business Administration
  • Scheduling
  • Multi-Line Phone Proficiency
  • Administrative Support
  • Appointment Setting
  • Mail Handling
  • Professional and Mature
  • Meticulous Attention to Detail
  • Customer Service
  • Business Correspondence
  • Mail Management
  • Payroll
Availability
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Quote

Love is the flower of life, and blossoms unexpectedly and without law, and must be plucked where it is found, and enjoyed for the brief hour of its duration.
D. H. Lawrence

Timeline

Executive Assistant/Receptionist
CDA TECHNICAL INSTITUTE
09.2017 - 04.2020
Office Manager/Administrator
POTTER'S HOUSE HEALTHCARE AGENCY
10.2012 - 07.2016
Director
KIDS TOWN CHILD ENHANCEMENT
01.2006 - 10.2012
Office Specialist
OF MOTOR VEHICLES
06.2001 - 01.2006
Central Piedmont Community College
Associates from Early Childhood Education
York Technical College
Associates from Business Administration

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Sharlayne Scott