SHARLEANE CLARK
Brooklyn
Summary
Dynamic and results-driven professional with a proven track record at Dollar, excelling in customer service and teamwork. Adept at problem-solving and time management, I consistently enhanced customer satisfaction and increased sales revenue through effective communication and relationship-building. Committed to delivering exceptional service in fast-paced environments while maintaining a flexible schedule.
Overview
7
7
years of professional experience
Work History
Sales Associate/packing
Dollar Tree
03.2020 - 04.2021
- Assisted customers in selecting products, providing exceptional service and support.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to meet daily sales goals.
- Resolved customer inquiries and complaints promptly and effectively.
- Conducted inventory checks to ensure product availability and accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service/casier
Clean Rite Drycleaning And Laundry Services
11.2016 - 06.2018
- Operated cash register, processing transactions accurately and efficiently.
- Assisted customers with inquiries, providing solutions to enhance satisfaction.
- Collaborated with team members to maintain cleanliness and organization in work area.
- Handled customer complaints professionally, ensuring timely resolution of issues.
- Managed inventory by restocking supplies and monitoring product levels regularly.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Food Preparation Worker
Damascus Bakery
08.2016 - 10.2016
- Prepared ingredients following standardized recipes to ensure consistency and quality.
- Operated kitchen equipment, maintaining safety and sanitation standards throughout food preparation process.
- Collaborated with team members to streamline food assembly operations, enhancing workflow efficiency.
- Implemented process improvements that reduced waste during food preparation activities significantly.
- Ensured cleanliness of workstations by adhering to health regulations and maintaining organized storage areas.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
Packing/food Prep
Fresh Diet
02.2014 - 05.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
Brooklyn Adult Learning Center
Brooklyn, NY02.2006
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Flexible schedule
- Verbal/written communication
- Customer needs assessment
Timeline
Sales Associate/packing
Dollar Tree
03.2020 - 04.2021
Customer Service/casier
Clean Rite Drycleaning And Laundry Services
11.2016 - 06.2018
Food Preparation Worker
Damascus Bakery
08.2016 - 10.2016
Packing/food Prep
Fresh Diet
02.2014 - 05.2016
GED -
Brooklyn Adult Learning Center