Summary
Overview
Work History
Education
Skills
Timeline
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Sharlee Costa

Philadelphia,PA

Summary

  • Dynamic leader with a proven track record at Kick Axe Throwing, adept in P&L management and strategic planning. Excelled in enhancing team performance and customer satisfaction, achieving significant business growth. Skilled in financial administration and fostering strong team leadership, demonstrated through innovative strategies and effective problem resolution.
  • A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.

Overview

23
23
years of professional experience

Work History

General Manager

Kick Axe Throwing
03.2019 - Current
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Area Operations Manager

Dave and Busters
08.2018 - 03.2019
  • Enhanced customer satisfaction through focused staff training and regular performance evaluations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Assistant General Manager

Lucky Strike Ent
01.2011 - 05.2018
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
  • Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
  • Completed inventory purchases and oversaw shipment processing.
  • Coordinated private events, working closely with clients to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.
  • Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
  • Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
  • Spearheaded and implemented the National Upsell Bonus Program for Operations Managers nationwide.
  • Was on the Corporate Training Team for New Store Openings

Bartender, Server, Cook

Various Establishments
01.2002 - 01.2011
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

Abraham Lincoln HS
Philadelphia, PA

Skills

  • Leadership and team building
  • Problem Resolution
  • Efficient multi-tasker
  • Effective leader
  • Team Leadership
  • Inventory Control
  • P&L Management
  • Strategic Planning
  • Facility Management
  • Workflow Planning
  • Networking abilities
  • Performance Analysis
  • Cost analysis and savings
  • Financial Administration

Timeline

General Manager

Kick Axe Throwing
03.2019 - Current

Area Operations Manager

Dave and Busters
08.2018 - 03.2019

Assistant General Manager

Lucky Strike Ent
01.2011 - 05.2018

Bartender, Server, Cook

Various Establishments
01.2002 - 01.2011

High School Diploma -

Abraham Lincoln HS

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Sharlee Costa