Sharleen Beverly
Summary
Dedicated professional caregiver prepared to excel in patient relations, bringing valuable experience in enhancing patient experiences and resolving concerns efficiently. Proven ability to work collaboratively with healthcare teams to achieve positive outcomes. Known for reliability and adaptability in dynamic environments, with strong interpersonal and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
ChristianaCare
Newark, DE
04.2025 - Current
- Implements quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Implements performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Champions a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
Staff Associate
ChristianaCare
Newark, DE
11.2019 - Current
- Assists Business Manager with interviewing and hiring staff for department on-site Newark/Union Campus.
- Supervise staff and ensures smooth operational flow daily.
- Ensures assigned staff are appropriately oriented, trained and routinely monitored for retraining/support needs.
- Develops customize training tools and classes.
- Participates in interdepartmental systems integration meetings.
- Gathers and sorts data for inclusion in reports and files.
- Nurtures a positive work environment that motivates others to achieve excellence.
- Maintains caregiver/patient confidentiality.
Physician Access Coordinator
ChristianaCare
Newark, DE
03.2016 - 11.2019
- Assisted with training services/functions as assigned by Business Manager and Staff Associated.
- Verified demographics and insurance information to register patients Soarian Financial System.
- Coordinated patient care activities with insurance companies, care managers and physician office staff to minimize financial risk and maximize delivery of patient care.
- Performed daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.
Customer Service Manager
StarMed LLC
Hockessin, DE
05.2014 - 02.2016
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Coordinated day to day activities of Customer Service Team including scheduling to ensure adequate coverage.
- Handled incoming Customer Service calls in a professional and timely manner.
- Researched and resolved escalated issues presented by health providers, patients, lawyers, and third-party payers.
- Identified and communicated opportunities to improve processes and gain efficiencies.
Release of Information Specialist
StarMed LLC
Hockessin, DE
01.2013 - 05.2014
- Processed medical record requests for various health systems and physician practices.
- Validated authorizations for HIPAA, Federal and State compliance.
- Used electronic health record systems to access and release medical records.
- Reproduced health information as requested by requestors.
- Performed Quality Assurance for outgoing records.
- Maintained strict confidentiality.
Education
Master of Science - Health Information Management
College of Saint Scholastica
Duluth, MN05.2016
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ05.2011
Skills
- Engaging with Diverse Communities, Caregivers and Patient Populations
- HIPAA compliance
- Registration and admissions
- Process Improvement
- Critical thinking
- Active listening
- Problem-solving
- Customer Service and Engagement
- Collaborative mindset
- Multi-tasking and prioritization skills
Certification
Certification
- Registered Health Information Administrator (RHIA) American Health Information Management Association
- Achieving Competency Today (ACT), ChristianaCare - 2019
Timeline
Patient Access Supervisor
ChristianaCare
04.2025 - Current
Staff Associate
ChristianaCare
11.2019 - Current
Physician Access Coordinator
ChristianaCare
03.2016 - 11.2019
Customer Service Manager
StarMed LLC
05.2014 - 02.2016
Release of Information Specialist
StarMed LLC
01.2013 - 05.2014
Bachelor of Science - Health Administration
University of Phoenix
Master of Science - Health Information Management
College of Saint Scholastica