Sharleen Guerrero
North Bergen,NJ
Overview
6
6
years of professional experience
Work History
Bistro Attendant
Courtyard by Marriott
07.2023 - Current
- Created and served miscellaneous food items and specialty hot and iced coffee drinks for customers
- Assisted in the preparation of meals according to established recipes and instructions from chef
- Conducted regular checks on equipment used in the bistro such as ovens, fryers and waffle makers.
- Collaborated with chef to streamline breakfast operations, enhancing service efficiency
- Performed daily opening and closing duties such as setting up breakfast buffet stations and cleaning each station and closing the register at the end of each shift
- Handled inventory control measures such as ordering stock when needed or checking expiry dates.
- Operated POS system and handled cash and card transactions accurately and efficiently.
- Demonstrated ability to address customer inquiries and complaints professionally everyday, fostering positive guest experiences
- Provided exceptional customer service by attending to hotel guests' needs promptly and handling large corporate events
Crew Member/ Cashier
Chipotle
05.2023 - Current
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Prepared multiple in-person and online customer orders accurately and efficiently at the same time, reducing wait times
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Operated and cross-trained in multiple positions within the store as needed.
- Maintained mise-en-place to ensure quick and smooth operations
- Performed closing cashier cleaning duties such as restocking, sweeping, mopping and washing dishes, sanitizing restroom areas, to keep equipment and facilities sanitary.
- Provided courteous customer service, addressing inquiries and resolving issues promptly
Barista
Choc O Pain
10.2022 - 05.2023
- Sold and served beverages and miscellaneous food items, encouraging customers to try new products and drink combinations
- Memorized ingredients of over 50 old and new pastry, savory, and bread products to correctly address customer concerns/allergies
- Created specialty hot and iced coffee drinks and other non-coffee drinks for customers
- Established rapport with regular and new customers by anticipating customer needs before they arise (i.e. memorizing a customer's order and unique preferences)
- Tracked and prepared online catering orders and phone calls, offering appropriate solutions for customer requests and complaints.
- Operated cash registers and handled cash and card transactions.
- Maintained adequate stock levels (tracking milk, espresso beans & other retail orders and preparing iced drink back-ups, syrups, cakes, etc.)
- Demonstrated ability to work collaboratively with colleagues to create a positive customer experience. Regularly covered shifts for other baristas at several locations.
- Completed opening and closing tasks, accurately tracking waste inventory in Marketman at the end of every shift
- Observed proper food handling procedures and upheld company policies and procedures.
Rack Associate
Gonzalez Clothing Thrift-Shop
08.2019 - 08.2020
- Restocked shelves, clothing racks, and bins with the latest merchandise
- Performed merchandise inspection of donations before selling in-store
- Hanged garments on racks according to size and garment category, fulfilling a specific quota of fully stocked clothing racks every day
- Maintained accurate and attractive merchandise displays to maximize customer purchases. Assisted with maintaining cleanliness of the overall shop.
- Engaged positively with customers, providing professional and polite support for sales and service needs
Education
High School Diploma -
Jose Marti STEM Academy
Union City, NJ06-2022
Skills
- Stocking & Quality Control
- Inventory Management
- Cash Handling
- Food Preparation
- Food Handling safety
- Customer Service
Languages
English
Spanish
Timeline
Bistro Attendant
Courtyard by Marriott
07.2023 - Current
Crew Member/ Cashier
Chipotle
05.2023 - Current
Barista
Choc O Pain
10.2022 - 05.2023
Rack Associate
Gonzalez Clothing Thrift-Shop
08.2019 - 08.2020
High School Diploma -
Jose Marti STEM Academy
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