SHARLEEN QUINONES-CABRERA
NORTH DINWIDDIE,VA
Summary
Detail-oriented Tax Auditor experienced in tax compliance and auditing. Analyzed complex financial documentation to identify discrepancies and ensure accurate assessments while preparing comprehensive audit reports. Focused on leveraging analytical skills and bilingual communication to contribute to organizational success.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
AUDITOR I
Virginia Department of Taxation
04.2023 - Current
- Conducted tax audits to ensure compliance with federal and Virginia tax laws, regulations, and policies, safeguarding revenue integrity.
- Analyze tax returns, withholding records, financial documentation, and supporting taxpayer information to identify discrepancies and ensure accurate tax assessments.
- Verify the accuracy and integrity of data entered into agency systems, identifying and reporting errors, inconsistencies, or questionable documentation to management.
- Prepared comprehensive audit reports that outlined findings, recommendations, and tax adjustments, facilitating informed decision-making.
- Draft professional correspondence to communicate audit results, requests for additional documentation, and compliance requirements to taxpayers.
- Maintain detailed audit records while ensuring confidentiality and adherence to departmental policies and procedures.
- Collaborated with taxpayers and internal stakeholders to resolve audit issues, promoting timely case completion and enhancing taxpayer relations.
SR. BUSINESS ADVOCACY SPECIALIST
Capital One Bank
06.2021 - 04.2023
- Provided prompt and professional customer service to small business clients, resolving complex account and product inquiries to enhance client satisfaction.
- Coordinated with cross-functional teams to troubleshoot and resolve customer concerns, ensuring seamless client experiences and fostering loyalty.
- Collaborated with cross-functional teams to investigate, troubleshoot, and resolve customer concerns while ensuring a seamless client experience.
- Conducted in-depth research to identify root causes of customer issues and implemented effective, customer-focused solutions.
- Developed strong relationships with clients and internal partners to effectively fulfill customer requests and enhance overall service quality.
- Demonstrated excellent verbal and written communication skills while handling sensitive customer interactions with professionalism and empathy.
- Consistently met or exceeded productivity, quality, and customer satisfaction goals in a fast-paced environment.
- Uphold Capital One’s standards of professionalism, integrity, and regulatory compliance in all customer interactions.
TAX ASSESSMENT SPECIALIST
Commissioner of the Revenue
11.2019 - 06.2021
- Assisted taxpayers in person and by telephone with personal property tax inquiries, state income tax filings, and real estate tax relief applications, enhancing taxpayer understanding and compliance.
- Conducted property tax audits by reviewing documentation, verifying accuracy, and adjusting tax assessments in accordance with applicable laws and regulations, ensuring fair tax representation.
- Assisted taxpayers in person and by telephone with personal property tax inquiries, state income tax filings, and real estate tax relief applications.
- Maintained accurate and confidential tax records while ensuring compliance with government policies and privacy requirements.
- Prepared and processed tax-related documents, ensuring timely completion of assignments and administrative responsibilities to support efficient tax operations.
- Communicated complex tax information clearly and professionally to the public through both written and verbal correspondence.
- Collaborated with management and team members to complete special projects and support departmental operations.
SCHOOL SAFETY OFFICER
New York Police Department
11.2017 - 12.2018
- Maintained a safe and secure environment for students, faculty, staff, and visitors within New York City public schools.
- Conducted routine patrols of school buildings and surrounding premises to deter security threats and ensure compliance with safety protocols.
- Responded to security incidents, challenged unauthorized individuals, and enforced school safety procedures.
- Verified visitor identification, issued visitor passes, and escorted authorized guests to enhance security and ensure safe access to school facilities.
- Responded to security incidents, challenged unauthorized individuals, and enforced school safety procedures to maintain a secure learning environment.
- Documented daily security activities, incidents, and observations in detailed reports to provide clear records for safety evaluations and improvement.
- Collaborated with school administrators, faculty, and fellow officers to promote a safe and orderly learning environment.
Education
Liberal Arts and Sciences -
LaGuardia Community College
Long Island City, NY 06.2014 - 06.2015
Skills
- Analytical
- Microsoft Office
- Time Management
- Fast learner
- Attention to detail
- Excellent written and verbal communication
- Compliance
- Problem Solving
- Critical thinking
- Leadership
Languages
Spanish, Fluent
Timeline
AUDITOR I
Virginia Department of Taxation
04.2023 - Current
SR. BUSINESS ADVOCACY SPECIALIST
Capital One Bank
06.2021 - 04.2023
TAX ASSESSMENT SPECIALIST
Commissioner of the Revenue
11.2019 - 06.2021
SCHOOL SAFETY OFFICER
New York Police Department
11.2017 - 12.2018
Liberal Arts and Sciences -
LaGuardia Community College
06.2014 - 06.2015