Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sharleene Chevere

Orlando,FL

Summary

A seasoned entrepreneur and retail professional, I excel in operations management and customer relations, significantly enhancing client satisfaction and repeat business at EASY WAY CLEANING SERVICES LLC. Skilled in relationship building and financial oversight, I've successfully negotiated contracts and managed teams, boosting efficiency and profitability without compromising service quality.

Overview

13
13
years of professional experience

Work History

Owner

EASY WAY CLEANING SERVICES LLC
01.2013 - 12.2015
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Cashier

Walmart
03.2007 - 09.2008
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Cashier Assistant

Burger King
05.2008 - 08.2008
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.

Sales Associate

Addidas
08.2005 - 02.2007


  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.

Sales Associate

Rack Rooms Shoe Store
06.2003 - 08.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Billing And Coding

Florida Metropolitan University
Orlando, FL

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management

Languages

Spanish
Native or Bilingual

Timeline

Owner

EASY WAY CLEANING SERVICES LLC
01.2013 - 12.2015

Cashier Assistant

Burger King
05.2008 - 08.2008

Cashier

Walmart
03.2007 - 09.2008

Sales Associate

Addidas
08.2005 - 02.2007

Sales Associate

Rack Rooms Shoe Store
06.2003 - 08.2005

Billing And Coding

Florida Metropolitan University

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Sharleene Chevere