Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Sharlen Eliu

North Las Vegas,NV

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges. Effectively handle any team or business needs with advanced knowledge and critical thinking skills. Pursue opportunities to go above and beyond basic requirements to positively impact business operations and customer satisfaction.

Overview

24
24
years of professional experience

Work History

Payment Processing-Lead, Division-Operations

American Savings Bank
Honolulu, HI
05.2022 - 09.2022
  • Assisted with modifying existing software systems to enhance performance and add new features.
  • Process and balance Proof of Deposit work received from the following sources: Batches scanned by the Branches or Departments, Mobile Deposits transactions, and Lockbox(Remittance) transactions
  • Collaborate with technology to setup new Lockbox customers, conduct system testing on the Image Remittance Processing application and creates virtual deposit ticket for each new lockbox customer
  • Develops project test scenarios, plans and tickets for all future improvements and ensures that work is accomplished within set deadlines
  • Ensures that system software is updated and tested prior to installation
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
  • Analyzed customer accounts and identified discrepancies in payments.
  • Participated in process improvement initiatives aimed at streamlining existing procedures.
  • Processed new customer forms to set up accounts in system.
  • Verified payment information accuracy and ensured completeness of data prior to processing payments.
  • Performed research on unapplied loan transactions when necessary.
  • Provided training and guidance to junior team members on payment processing tasks.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Generated, mailed and monitored customer remittance statement.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.

Payment Processing-Supervisor, Division-Operations

American Savings Bank
Honolulu, HI
11.2017 - 05.2022
  • Supervises plans and directs the workflow for the shift functions and staff
  • Adheres to the Federal Reserve Bank’s rules and regulations including providing endorsement standards on all negotiable items and timely cash letter distribution
  • Ensures all operational deadlines are met including cash letters, charge-off, general ledger reconciliations, research and out of balance resolutions
  • Prepares and approve all charge-off requests on checking/savings accounts, and loan adjustments.
  • Ensures that system software is updated and tested prior to installation
  • Develops project test plans for all future improvements and ensures that the work is accomplished within budget.
  • Developed and implemented payment processing policies and procedures.
  • Participated in industry conferences and seminars as a representative of the company's payment solutions.
  • Ensured that all payments were processed accurately and timely.
  • Kept team on task and payments/deposits moving by quickly scanning, processing and storing documents.
  • Provided information and knowledgeable support for emailed and telephone requests.
  • Collaborated with other departments to resolve customer inquiries related to payments.
  • Developed strategies for improving efficiency in the payment processing process.
  • Coordinated with IT personnel for maintenance of hardware and software used for payments.
  • Monitored staff performance in order to ensure compliance with established standards.
  • Provided training and guidance to new team members regarding payment processes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Capture Services-Sorter Operator (Day Shift), Division-Operations

American Savings Bank
Honolulu, HI
06.2014 - 11.2017
  • Responsible for the receiving & processing of the inclearing items received from the Federal Reserve Bank
  • Process and balance Proof of Deposit work received from the following sources: Batches scanned by the Branches or Departments, Mobile Deposits transactions, and Lockbox(Remittance) transactions
  • Responsible for the creation of customer advices, Capture Clearing Tickets, loan adjustments & charge offs
  • Able to maneuver within the Optima3, Branch Source Capture system & associated hardware/software
  • Operates the Burroughs Adaptive and Smartsource Scanners
  • Initiate calls to branches/departments to clear adjustments.
  • Assist with creating & updating department procedures/processes
  • Retrieving of x9 files & MRDC reports throughout the day & balancing of entire runs in the Optima system
  • Serves as the primary lead in the absence of the supervisor
  • Provided information to contractors, engineers, or test equipment operators.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Trained new employees on proper sorting techniques and procedures.
  • Collaborated with other sorters in order to meet daily production goals.

Teller Service Representative

Cash In Advance
Pearl City, HI
01.2012 - 12.2012
  • Built and maintained client relationships through quality, personalized interactions.
  • Obtain and verify employment and financial information to decide if applicant is qualified for a Pay Day loan
  • Advise borrower the methods of payment
  • Received and accept cash/check from customers.
  • Responsible for collecting on delinquent accounts.
  • Adhered to security protocols when handling confidential information.
  • Counted currency, coins and checks received to prepare for deposit to financial institution.
  • Resolved customer disputes in a professional manner.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Identified transaction errors when debits and credits did not balance.
  • Performed daily maintenance tasks such as filing paperwork and restocking supplies.
  • Balanced currency, coin, and checks in cash drawer at end of shift.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Cosmetic Clerk, Longs Drugs

Longs Drugs
Waipahu, HI
11.2008 - 10.2010
  • Responsible in meeting sales goals while offering personalized customer service and maintaining relationships with customers
  • Assisted customers during the checkout process, including scanning items and bagging purchases
  • Managed payment transactions, including both cash and credit card payments and provide customer refunds as needed
  • Managed cash drawer and ensured that all cash balances for the day
  • Compare merchandise invoices to items actually received from shipments are correct
  • Responsible in taking inventory or examine merchandise selection to identify items to be reordered or replenished
  • Responsible in stocking shelves with new or transferred merchandise
  • Clean display shelves and aisles.
  • Answered phones in a courteous manner while providing excellent customer service.

General Ledger Reconciliation Specialist, Division-Operations

American Savings Bank
Mililani, HI
08.2005 - 01.2008
  • Responsible for all Control, general ledger and internal demand deposit accounts are reconciled daily and reconciling items identified
  • Review general ledger tickets and online dollar logs to ensure all transactions are complete and properly authorized with utmost efficiency to identify fraud, minimize financial exposure and to provide accurate financial reporting for the bank
  • Provide statistical data to Senior Management upon request
  • Responsible to maintain Service Level Agreement
  • Fulfills other duties as assigned by supervisor.

Return Item Specialist, Division-Operations

American Savings Bank
, HI
08.2000 - 08.2005
  • Responsible for incoming and outgoing return items are processed accurately within designated service level agreement
  • Analyze and investigate system problems, processing errors and situations involving potential losses and report resolutions or recommendations to supervisor
  • Analyze exceptions items(Large Debits, Two Signature Required, Dormant, Stop Pay Suspects and Stolen or Lost Checks) for proper signature and identify any irregularities Leads & mentors team mates with less operational knowledge and/or experience ensuring that assigned functions are completed accurately & timely
  • Trains & monitors new team mates’ progress to insure proper understanding of the functions & procedures are followed
  • Serves as the primary lead in the absence of the supervisor
  • Coordinates the duties of the other Returns team mates to insure the workflow is manageable & staffing assignments meet individual skill sets
  • Fulfills other duties as assigned by supervisor.

Sorter Operator Specialist (Night Shift), Division Operations

American Savings Bank
, HI
08.1999 - 08.2000
MililaniReconciliation
  • Process and balance Proof of Deposit work received from the following sources: Batches scanned by the Branches or Departments, Mobile Deposits transactions, and Lockbox(Remittance) transactions
  • Responsible to operate bank software, Windows 2000 Optima and ImageRPS capture systems and associated hardware NDP500 and 1600 sorters for various capture and fine sort processing POD (proof of deposit), inclearing, bulk file/EIP, statement fine sort and lockbox
  • Provide support and assist branches and departments with questions and problems on the BIC (branch Image capture) process
  • Operate and maintain the IMS (image management system) Ensure images and processing reports are transferred to IMS for archive and research purposes
  • Ensure transmission file are balanced and transmitted to Metavante and third party vendors
  • Fulfills other duties as assigned by supervisor.

Research Specialist I, Division-Operations

08.1998 - 08.1999
  • Responsible for maintaining and operating the SQN (Signature Verification System) and IMS (Image Management System)
  • Responsible for setup maintenance and auditing of the signatures on SQN system and maintains the daily operations of the system
  • Responsible for Subpoena request, retrieve customer statements, deposits, offsets and customer withdrawals
  • Provide bank’s records in compliance with standard bank regulations to ensure that all bank’s documents are protected and secure.

Education

High School Diploma -

Farrington High School
Honolulu, HI
06.1993

Skills

  • Communicate effectively with customers, teammates and managers
  • Microsoft Office applications (Excel, Word, and Outlook)
  • Bank applications (ImageRPS Capture system and Source Capture Optimization, Branch Source Capture application, CIS SYSTEM)
  • Supervise plans and directs the workflow for the shift functions and st problem solving/issue resolution skills
  • Prioritize daily workload to meet deadlines, and work effectively under pressure
  • Knowledge, understanding, and compliance with the Federal Reserve Bank’s rules and regulation
  • Demonstrates ability to reconcile payments and multiple data elements
  • Accurately and efficiently input data
  • Ten key by touch
  • Cash Handling Skills
  • Cash Drawer Balancing
  • Record keeping and Documentation
  • Payment Posting
  • Statement Preparation
  • Collections
  • Finance
  • General Ledger Reconcilation
  • Process Improvements
  • Research and Due Diligence
  • Account Reconciliation
  • Credit and Collections
  • Adjustment Posting
  • Policy and Procedure Development

Reference

  • Pilar Liu, (808) 224-4320, Assistant Manager, Central Pacific Bank, 95-310 Waianuhea Pl., Mililani, Hawaii, 96789
  • Jill Larita, (808) 286-7751, Business Systems Platform Manager, American Savings Bank, 94-1040 Lelepua Place, Waipahu, Hawaii, 96797

Timeline

Payment Processing-Lead, Division-Operations

American Savings Bank
05.2022 - 09.2022

Payment Processing-Supervisor, Division-Operations

American Savings Bank
11.2017 - 05.2022

Capture Services-Sorter Operator (Day Shift), Division-Operations

American Savings Bank
06.2014 - 11.2017

Teller Service Representative

Cash In Advance
01.2012 - 12.2012

Cosmetic Clerk, Longs Drugs

Longs Drugs
11.2008 - 10.2010

General Ledger Reconciliation Specialist, Division-Operations

American Savings Bank
08.2005 - 01.2008

Return Item Specialist, Division-Operations

American Savings Bank
08.2000 - 08.2005

Sorter Operator Specialist (Night Shift), Division Operations

American Savings Bank
08.1999 - 08.2000

Research Specialist I, Division-Operations

08.1998 - 08.1999

High School Diploma -

Farrington High School

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Sharlen Eliu