Sharlena Kitchens

I’m a detail-oriented and highly organized merchandising professional with hands-on experience in building and managing product displays, creating and maintaining planograms (POGs), and supporting showroom operations. I handle everything from program mockups and sample maintenance to keeping display data and dimensions up to date across shared drives. I’m skilled at creating SOPs for complex programs, incorporating client feedback based on current trends, and contributing to product acquisition strategies. I regularly attend trade shows and client meetings, collaborate with vendors, and design booth floorplans that align with brand goals and customer engagement strategies. Experienced in Word, Excel, Powerpoint, Teams, Quickbooks, Netsuite and UPS World Ship. Some experience with EDI systems.

Produced regular operating reports to evaluate sales, adjust strategies and maintain
profitable, sustainable operations. Improved productivity while reducing staffing and
operational costs.
Used expertise, customer service skills and analytical nature to resolve customer
concerns and promote loyalty.
Modernized and improved operational procedures to increase efficiency and
profitability while tightly controlling costs such as labor and preventing waste. Opened
and closed location and monitored shift changes to uphold successful operations
strategies and maximize business success. Estimated expected changes in business
operations and made proactive adjustments to employee schedules and inventory levels
to address needs.

Assisted with onboarding process of employees, answered and directed outbound and
inbound calls daily, prepared monthly, weekly and daily logs using MS office and
Excel, recruited and screened qualified potential employees, maintained company
compliance with all local, state and federal laws regarding background and hiring in
addition to establishing organizational standards, maintained and updated job board and
company Facebook daily. Administered drug testing.

Invoiced many orders using Quick Books software, worked with and generated sales
reports and spread sheets, upsold merchandise to stores, in charge of establishing a
standard operating procedure manual and trained new employees on tasks, email
communication with customers and inner office.

Managed a staff of 2-3 employees and was in charge of inventory, general maintenance,
payroll at store level, scheduling, freight, merchandising and overall operation of a
retail establishment. Was tasked with hiring and training new employees to company
standards of excellence.