Sharlenda Orelus
Sunrise,FL
Summary
Professional with extensive experience in customer service and administrative support, adept at guiding clients through product selection and ensuring accurate transaction handling. Demonstrated ability to build strong relationships with customers and colleagues resulting in repeat business and enhanced client satisfaction. Proven track record in streamlining office procedures and improving communication across departments, contributing to efficient operations and timely project completions. Skilled at employing tried-and-true conflict de-escalation techniques. Skilled in managing inquiries, processing orders, and maintaining meticulous records to support organizational goals. I leave a wonderful Mark everywhere I go.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Sales & Admin assistant
Salvant technologies
Hollywood, Florida
04.2025 - Current
- Supported sales team by processing orders, addressing customer inquiries, and ensuring accurate transaction handling to enhance overall team efficiency.
- Guided customers through product selection, pricing, and purchasing decisions with clear, accurate recommendations.
- Prepared detailed quotes for customers, outlining products and pricing to facilitate informed purchasing decisions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Built relationships with customers to encourage repeat business.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed customer calls, emails, and follow-ups to maintain responsive office communication.
- Prepared invoices, purchase orders, and billing documents with strong attention to accuracy.
- Reviewed sales documentation for accuracy, completeness, and timely follow-up on pending requests.
- Tracked parts orders and vendor communications to keep projects moving efficiently.
- Streamlined office procedures for scheduling and document handling, improving internal coordination and reducing delays.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
Administrative Assistant
Florida Mechanical Air Conditioning
05.2024 - 04.2025
- Answered a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered customer service by responding promptly to client inquiries, effectively addressing concerns, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records for efficient retrieval.
- Coordinated inventory management for office supplies, ordering items proactively to ensure continuity in workflow.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated with inspectors on site visits, ensuring proper documentation was collected for record-keeping purposes.
- Improved communication between departments, coordinating with various teams to ensure timely permit issuance.
- Supported the development of an online permit application system for increased convenience and accessibility.
- Reduced permit approval times by implementing a more efficient review process, resulting in faster project start dates.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Office Assistant
Good Greek Total Relocations
07.2023 - 04.2024
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Answered multi-line telephone system to direct calls and take messages
- Greeted visitors in a professional manner and provided assistance when necessary
- Provided customer service support via phone or email inquiries related to products or services offered by the organization
- Supported staff through accurate data entry and timely completion of administrative duties
- Tracked office supply inventory and ordered supplies
- Supported staff by performing data entry and completing administrative duties
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
- Coordinated office operations and procedures to enhance workflow and improve overall efficiency
- Maintained composure in dealing with conditions of urgency and pressure situations
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
- Developed written correspondence such as letters, emails, memos for internal communications purposes
- Delivered messages to staff and completed errands to support office operations
- Maintained composure in dealing with conditions of urgency and in pressure situations
- Delivered messages and ran errands
Cashier/ Bakery Clerk / Pharmacy Clerk
Publix
06.2017 - 07.2023
- Worked with handling money and presenting satisfaction for customers while performing primary customer service
- Supported bakery operations by preparing and displaying baked goods for customers
- Assisted customers in pharmacy by processing prescriptions and providing medication information
- Worked in a deli
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Developed strong customer service skills by providing efficient and accurate service
- Also work in the bakery as a bakery clerk
- Worked in pharmacy
- Worked in deli
- Restocked shelves regularly to ensure products were readily available for customers
- Built and maintained positive working relationships with co-workers
Front Desk Receptionist/Appointment Setter
Universal Air & Heat
02.2021 - 06.2021
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Greeted and welcomed visitors to ensure a positive first impression of the organization. in a professional manner while managing multiple tasks simultaneously
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages.
- Processed customer payments via cash or credit card transactions with accuracy and efficiency to maintain financial integrity
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Operated a multi-line phone system to manage incoming calls efficiently. and promptly transferred calls
Drive-Thru Cashier
Wendy's
01.2019 - 01.2020
- Greeted drive-thru customers and clearly communicated to ensure accurate order taking
- Operated drive-thru window efficiently, ensuring order accuracy, processing payments, and timely food delivery
- Adhered to safety guidelines for handling food items, ensuring compliance with company standards
Education
Buisness And Administration - Buisness And Analysis
Sheridan Technical College
Hollywood, FL 03.2026 - 09.2026
High school or equivalent -
Nova high school
Davie, FLSkills
- Customer service support
- Delivered consistent customer service
- Processed cash transactions with accuracy and care
- Multi-line phone operation
- Appointment scheduling
- Completed orders from request through finish
- Assembled orders efficiently for customer needs
- Cash handling accuracy
- Professional call handling
- Time management
- Attention to detail
- Customer loyalty building
- Organized office support
- Permit application preparation
- Permit tracking oversight
- Followed safe food handling and service standards
- Menu knowledge
- Meal preparation assistance
- Operated cash register and kept transaction flow moving
- Physical lifting
- Worked as committed team member
- Backed up teamwork across daily operations
- Applied problem-solving skills to address concerns
- Problem-solving expertise
- Applied problem-solving skills to address concerns
Accomplishments
Was featured on Voyage Miami magazine for my Boutique
Additional Information
I also own two businesses: A boutique and takeout restaurant.
Timeline
Buisness And Administration - Buisness And Analysis
Sheridan Technical College
03.2026 - 09.2026
Sales & Admin assistant
Salvant technologies
04.2025 - Current
Administrative Assistant
Florida Mechanical Air Conditioning
05.2024 - 04.2025
Office Assistant
Good Greek Total Relocations
07.2023 - 04.2024
Front Desk Receptionist/Appointment Setter
Universal Air & Heat
02.2021 - 06.2021
Drive-Thru Cashier
Wendy's
01.2019 - 01.2020
Cashier/ Bakery Clerk / Pharmacy Clerk
Publix
06.2017 - 07.2023
High school or equivalent -
Nova high school