Sharlene Alexander
West Monroe,LA
Summary
Skilled Pharmacy Technician with a track record of optimizing workflow and enhancing patient satisfaction at Walgreens Pharmacy. Demonstrates exceptional problem-solving abilities and effective communication, ensuring confidentiality and adherence to HIPAA. Proven expertise in medication management and customer service, significantly reducing prescription wait times.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Blue Cross and Blue Shield of Louisiana
06.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Assist members if they need help reaching out to the doctor or pharmacy to request refills.
- Called doctor offices to verify if a medicine has been stopped if the member isn't sure.
- Reached out to Medicare members that are late refilling medications considered as Measure Medications.
- Letting members know about mail order options available to them if getting to the pharmacy is difficult.
- Letting members know about other preferred pharmacies that are not mail order in case they are not interested in that option.
- Transferring members who have questions or concerns about their medicines to a pharmacist so they can counsel them.
Pharmacy Technician
Walgreens Pharmacy
12.2002 - 06.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Education
No Degree -
San Antonio College of Medical & Dental Assistants
McAllen, TX05-2001
High School Diploma -
Roma High School
Roma, Tx05-2000
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Multitasking Abilities
- Reliability
- Typing Skills
- Critical Thinking
- Detail Oriented
- Effective communication
- Medical Terminology
- Conflict Resolution
- Time management abilities
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Pharmacy Technician
Blue Cross and Blue Shield of Louisiana
06.2018 - Current
Pharmacy Technician
Walgreens Pharmacy
12.2002 - 06.2018
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
No Degree -
San Antonio College of Medical & Dental Assistants
High School Diploma -
Roma High School
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