Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sharlene Anguiano

San Antonio

Summary

Dynamic professional with a proven track record at Alaska Airlines, excelling in customer service and client communication. Skilled in tax compliance and financial analysis, I consistently enhance client satisfaction while ensuring accurate and timely service delivery. Committed to achieving results in fast-paced environments through effective problem-solving and attention to detail.

Overview

6
6
years of professional experience

Work History

Sales Associate

Express Clothing
San Antonio
02.2025 - Current
  • Maintained knowledge of sales and promotions, return policies, and security practices.
  • Provide a great customer experience.
  • Process transactions quickly and accurately, reducing the customers' wait time.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.

Tax Preparer

Liberty Tax Service
San Antonio
11.2024 - 05.2025
  • Prepare business tax returns, personal tax returns, and multi-state returns.
  • Communicate with clients to gather necessary tax documents, clarify questions, and keep them informed of progress throughout the tax season. Stay up to date on the latest tax laws, regulations, and IRS updates. Ensure all tax filings are completed in compliance with IRS rules and deadlines.
  • Stay up to date on the latest tax laws, regulations, and IRS updates.
  • Ensure all tax filings are completed in compliance with IRS rules and deadlines.

Customer Service Lead

Alaska Airlines
San Antonio
09.2022 - 06.2024
  • Assist guests with travel needs (e.g., answering inquiries, ticketing, checking in passengers, and boarding flights) in a fast-paced environment.
  • Perform computer, iPad, and paperwork tasks.
  • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

Medical Transcriptionist

Accessible Home Modifications
El Paso
10.2019 - 07.2022
  • Inventorying and ordering supplies.
  • Translate Spanish to English for the owner on conference calls, patient visits, and with construction workers.
  • Maintain accurate client files, company contracts, and spreadsheets of payments, clients, and pending labor.

Education

Associate of Arts - Accounting, Business, And Economics

El Paso Community College
El Paso, TX
12-2024

Skills

  • Tax compliance
  • Financial analysis
  • Accounting software
  • Client communication
  • Data entry
  • Customer service

Languages

Spanish
Native/ Bilingual

Timeline

Sales Associate

Express Clothing
02.2025 - Current

Tax Preparer

Liberty Tax Service
11.2024 - 05.2025

Customer Service Lead

Alaska Airlines
09.2022 - 06.2024

Medical Transcriptionist

Accessible Home Modifications
10.2019 - 07.2022

Associate of Arts - Accounting, Business, And Economics

El Paso Community College

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