Sharlene Bai
Portland
Summary
Dynamic Retail Supervisor at Goodwill Industries of Colombia Willamette, skilled in sales analysis and employee training. Achieved significant sales growth through innovative merchandising strategies and effective inventory management. Proven ability to enhance customer satisfaction and foster team development, driving operational excellence and maintaining high performance standards.
Overview
6
6
years of professional experience
Work History
Retail Supervisor
Goodwill Industries of Colombia Willamette
Portland
04.2019 - 12.2024
- Contributed to merchandising ideas at team meetings to increase sales.
- Conducted daily sales analysis to adjust sales strategies and meet targets.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Managed daily operations, client relations and IT.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Performed regular performance evaluations of staff, providing feedback and coaching for improvement.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Supervised work of cashiers, training new team members and monitoring performance.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Counted and balanced registers.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Implemented loss prevention strategies, reducing shrinkage rates.
- Updated visual merchandising displays to attract customers and promote sales.
- Delegated work to staff, setting priorities and goals.
- Led weekly team meetings to discuss sales goals, upcoming promotions, and operational issues.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Monitored store's compliance with health and safety regulations.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Dealt with customer complaints and rectified product and service issues.
- Implemented merchandising strategies, increasing sales.
- Trained, managed and motivated employees to promote professional skill development.
- Worked with cross-functional teams to achieve goals.
Education
Associate of Applied Science - Secretarial Science
Palau Community College
Republic Of Palau08-1994
Skills
- Sales analysis
- Visual merchandising
- Inventory management
- Customer service
- Employee training
- Cash handling
- Merchandising strategies
- Operational management
- Time management
- Performance evaluation
- Staff coaching and training
- Product merchandising
Timeline
Retail Supervisor
Goodwill Industries of Colombia Willamette
04.2019 - 12.2024
Associate of Applied Science - Secretarial Science
Palau Community College
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