SHARLENE GARDNER
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator (Call Center Representative)
Icahn School of Medicine at Mount Sinai
11.2020 - 06.2022
- In charge of answering a high volume of calls promptly and efficiently.
- Scheduled appointments, consultations and follow-up appointments for patients.
- Responsible for Collection of patient demographics and insurance information to enter in practice management system
- Verified patient’s insurance coverage and informed patient of any referrals or authorizations needed prior to appointment
- Initiated reminder calls for upcoming appointments
- Acted as liaison with office staff via phone and e-mail to address urgent concerns, complaints or sooner appointments.
Medical Secretary
Mount Sinai Hospital
05.2016 - 11.2020
- Provided a welcoming experience by greeting patients and efficiently managing check-in process
- Scheduled appointments, consultations and follow-up appointments as needed
- Maintained, adjusted and confirmed patient office schedule
- Verified patient’s insurance coverage and informed patient of any referral requests
- In charge of answering phones calls in a timely manner
- Advised patients of appointment wait times or cancellations
- Addressed urgent patient matters with physicians in person or via phone without violating HIPAA laws.
- Responsible for taking detailed phone messages and forwarding them to physicians
Customer Service Representative
Lowes Home Improvement
10.2011 - 05.2016
- Responsible for quick and friendly experience at the service desk; Issue returns, handle cash, debit/ credit transactions
- Processed all credit card payments, credit card and Tax- exempt applications
- Managed phone lines; assisting with product and pricing inquiries
- Transferred calls to designated departments for further assistance and questions
- Provided support with internet order pick-ups and deliveries
- Maintained a clean and organized station
Education
Associate Degree - Applied Science
N.Y.C College of Technology
Brooklyn, NY01.2008
Skills
- 8 years in a customer support role
- Strong phone and verbal communication
- Problem-solving
- Prioritizing and time management
- Exceptional at handling confidential matters
LANGUAGES
English
Fluent in Spanish
Timeline
Scheduling Coordinator (Call Center Representative)
Icahn School of Medicine at Mount Sinai
11.2020 - 06.2022
Medical Secretary
Mount Sinai Hospital
05.2016 - 11.2020
Customer Service Representative
Lowes Home Improvement
10.2011 - 05.2016
Associate Degree - Applied Science
N.Y.C College of Technology
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