Sharlene Gayas

• Provide personalized styling recommendations to enhance customer experiences.
• Stay updated on promotions and policies to assist customers efficiently.
• Utilize concierge services for seamless online order processing.
• Process transactions with accuracy and professionalism.
• Maintain a well-organized sales floor, and restock merchandise.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Engaged customers in friendly, professional dialogue to determine needs.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide store, products and services information.

• Served as the primary point of contact for prospective students regarding admissions, enrollment requirements, and academic programs.

• Managed high-volume inbound and outbound communications, averaging 60+ calls daily while
maintaining professionalism and service quality.
• Coordinated appointments, information sessions, and enrollment meetings to support operational efficiency.
• Maintained student records and documentation within CRM and database systems.
• Responded to phone, email, and live chat inquiries while ensuring timely follow-up and positive stakeholder experiences.
• Collaborated with admissions leadership and administrative teams to support workflow efficiency and compliance requirements.
• Assisted with data entry, reporting, records management, and administrative operations.
•Processed applications, transcripts, HESI exam documentation, and enrollment-related records with strong attention to accuracy and confidentiality.

• Assisted customers in selecting products and providing product knowledge.
• Processed transactions efficiently, and handled POS operations.
• Maintained store organization, and restocked inventory regularly.
• Used technology resources to assist customers in locating and selecting items.
• Helped customers find specific products, answered questions, and offered product advice.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Adapted sales strategies based on customer interactions and feedback to improve results.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Answered incoming telephone calls to provide store, products and services information.

• Provided attentive care to dogs while ensuring a safe and clean facility.
• Maintained inventory of equipment, and assisted in daily operations.
• Conducted behavioral assessments to identify issues and implement corrective training strategies.
• Maintained clean driving record and provided reliable pick-ups and drop-offs for customers.
• Prepared and provided specialized diets to meet individual dogs' nutritional requirements.
• Ensured safe and comfortable transportation for dogs to various locations as necessary.
• Cared for pets during owners' absences.