Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Sharlene Gayas

Queens,NY

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

LOFT
New York, NY
09.2024 - Current
  • Provide personalized styling recommendations to enhance customer experiences.
  • Stay updated on promotions and policies to assist customers efficiently.
  • Utilize concierge services for seamless online order processing.
  • Process transactions with accuracy and professionalism.
  • Maintain a well-organized sales floor, and restock merchandise.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.

Sales Associate

MUJI USA
New York, NY
09.2022 - 07.2023
  • Assisted customers in selecting products and providing product knowledge.
  • Processed transactions efficiently, and handled POS operations.
  • Maintained store organization, and restocked inventory regularly.
  • Used technology resources to assist customers in locating and selecting items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.

Dog Handler

BISCUITS AND BATH
New York, NY
08.2017 - 03.2019
  • Provided attentive care to dogs while ensuring a safe and clean facility.
  • Maintained inventory of equipment, and assisted in daily operations.
  • Conducted behavioral assessments to identify issues and implement corrective training strategies.
  • Maintained clean driving record and provided reliable pick-ups and drop-offs for customers.
  • Prepared and provided specialized diets to meet individual dogs' nutritional requirements.
  • Ensured safe and comfortable transportation for dogs to various locations as necessary.
  • Cared for pets during owners' absences.

Education

Bachelor of Business Administration - Fashion Management & Leadership

LIM College
New York, NY
12-2026

High School Diploma -

William Cullen Bryant High School
Long Island City, NY
06.2016

Skills

  • Order processing
  • Point of sale operation
  • Member account management
  • Team collaboration
  • Retail merchandising expertise
  • Sales strategy
  • Sales expertise
  • Customer relations
  • Customer service

Certification

  • Inside LVMH Certificate (Issued December 2024)
  • Young Adult Internship Program (Issued April 2017)

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual

References

References available upon request.

Timeline

Sales Associate

LOFT
09.2024 - Current

Sales Associate

MUJI USA
09.2022 - 07.2023

Dog Handler

BISCUITS AND BATH
08.2017 - 03.2019

Bachelor of Business Administration - Fashion Management & Leadership

LIM College

High School Diploma -

William Cullen Bryant High School

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