Sharlene Howard
Customer Service Representative
Columbus,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully Works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Experience Representative
Molina Health
Columbus, OH
04.2023 - 10.2023
- Provided outstanding service to new and long-standing health care professionals by attending closely to concerns and developing solutions
- Navigating several programs in order to research and resolve issues Asked probing questions to determine service needs and accurately input information into electronic systems
- Carefully handling members healthcare information
- Managed over 50 calls per day
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally
- Streamlined communication channels for improved efficiency in handling customer inquiries
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building
- Established positive work environment that encouraged collaboration and teamwork among staff members for optimal results
Customer Service Representative
Safelite Solutions
Columbus, OH
06.2021 - 04.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Executed daily operations of setting appointments Researched and resolved claim issues
- Managed over 50 customer calls per day
- Calling, Verbal and Written Communication, Problem-Solving Abilities, Salesforce, Mainframe
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Education
High School Diploma -
Northland High School
Columbus 09.1989 - 08.1993
Skills
De-Escalation Techniques
Timeline
Customer Experience Representative
Molina Health
04.2023 - 10.2023
Customer Service Representative
Safelite Solutions
06.2021 - 04.2023
High School Diploma -
Northland High School
09.1989 - 08.1993
Similar Profiles
Cindy Dancer SadowskiCindy Dancer Sadowski
IRIS Consultant for Medicaid Waiver Program at Molina HealthIRIS Consultant for Medicaid Waiver Program at Molina Health
Jeffery RaysonJeffery Rayson
EDI Analyst\Systems Operator at Affinity Health Plan\Molina Health CareEDI Analyst\Systems Operator at Affinity Health Plan\Molina Health Care
Benjamin W. ChenBenjamin W. Chen
Nurse Case Manager at Molina Health CareNurse Case Manager at Molina Health Care
Hunter KelloggHunter Kellogg
Lab Technician at Wexner Medical Center, The Ohio State UniversityLab Technician at Wexner Medical Center, The Ohio State University
Norman BarcusNorman Barcus
Lead Technician at PuroClean Restoration SpecialistsLead Technician at PuroClean Restoration Specialists