Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
ADDITIONAL EXPERIENCE
Certification
Languages
References
Timeline
Generic

Sharlene Kahen

Great Neck,NY

Summary

Empathetic, responsible, and trauma-informed caregiver with extensive experience in emotional support, youth mentorship, and crisis response. Skilled in building trust with children and families through patience, consistency, and genuine care. Experience volunteering with organizations like Big Brothers Big Sisters, Samaritans Suicide Prevention Center (in-person), and the Crisis Text Line, all of which have strengthened my ability to remain calm under pressure, actively listen, and support others with compassion. Passionate about making a meaningful difference in children's lives and well-suited to provide structured, reliable, and warm support to children with autism and other unique needs.

Overview

1
1
Certification

Work History

Youth Mentoring

Big Brothers Big Sisters of America
New York, NY
06.2025 - Current
  • Served as a consistent, supportive presence in a childs life, building trust, offering emotional support, and engaging in meaningful activities.
  • Strengthened communication and problem-solving skills while encouraging self-esteem and growth in my mentee.

Crisis Volunteer

Samaritans Suicide Prevention Hotline
New York City, NY
06.2025 - Current
  • Provided support to callers experiencing suicidal ideation, anxiety, depression, and loneliness.
  • Cultivated emotional regulation and empathy through active listening techniques.
  • Enhanced communication skills using open-ended questions and reflective responses.
  • Demonstrated clarity and patience in managing high-stress conversations.

Education

Bachelor of Arts - Psychology

Binghamton University
Binghamton, NY
05.2025

Skills

  • Emotional and academic support
  • Crisis intervention
  • Active listening
  • Communication techniques
  • Youth development and mentoring
  • Peer mentoring
  • Verbal and written communication
  • Flexible scheduling
  • Mental health support
  • Emotional intelligence

Volunteer Experience

Through my work with Crisis Text Line, Samaritans, and Big Brothers Big Sisters, I’ve developed deep emotional awareness, active listening skills, and the ability to stay calm in high-pressure situations. I’ve learned how to support people in moments of crisis with empathy and patience, whether I’m helping a texter manage anxiety, talking someone through emotional distress on the phone, or mentoring a child who needs consistency and encouragement. These experiences have taught me how to build trust, communicate clearly, and meet others where they are, skills I know will help me succeed in any caregiving or support role.

Languages

English, Farsi (Persian)

ADDITIONAL EXPERIENCE

Temple Summer Day Camp Assistant:

  • Supported daily routines of young children through creative play, learning activities, and behavioral redirection.
  • Fostered patience, consistency, and a nurturing presence, reinforcing safe and inclusive spaces for children.

Babysitting Long-Term Family Childcare Provider:

  • Provided safe, responsible care for children of various ages, including meal prep, transportation, and homework help.
  • Adapted to childrens emotional needs and household routines while maintaining trust and structure.

Certification

  • Certified Crisis Counselor

Languages

English
Native/ Bilingual
Persian
Full Professional

References

References available upon request.

Timeline

Youth Mentoring

Big Brothers Big Sisters of America
06.2025 - Current

Crisis Volunteer

Samaritans Suicide Prevention Hotline
06.2025 - Current

Bachelor of Arts - Psychology

Binghamton University