Summary
Overview
Work History
Education
Skills
Certification
References
Personal Information
Citizenship
Languages
References
Timeline
Generic

SHARLENE KHAN

Frederick,United States of America

Summary

Dynamic Solution Architect with extensive experience at Deloitte, specializing in user acceptance testing and network troubleshooting. Demonstrates a strong ability to enhance software integration and foster positive client relationships through expertise in Active Directory and effective problem-solving. Proven track record of managing escalated support tickets, delivering timely resolutions that significantly improve service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Solution Architect

Deloitte
05.2021 - 10.2024
  • Supporting the Social Security Administration with hardware and software troubleshooting associated with the Homeland Security Presidential Directive 12 (HSPD-12) process, systems, and applications.
  • Supporting Microsoft's Enterprise Single Sign-On and responsible for troubleshooting the synchronization to SSA's mainframe applications.
  • Access support for various applications and systems.
  • Utilize the One Identity/TPAM console for secure remote assistance.
  • ActivID, Active Client.
  • Cisco AnyConnect VPN.
  • Active Directory.
  • Install drivers for the printer, fingerprint scanners, and cameras.
  • Adjust Windows IE security settings and Windows registry settings to function with support software.
  • Thoroughly documenting all calls in the CAPRS (HP Service Manager) ticketing system.
  • Bomgar Remote Support.
  • Skype messaging.
  • Manage and resolve escalated tickets to the ESSO Level II queue for OIS.
  • SARA Support
  • SUIDA support.

HSPD-12 Help Desk Representative

ICF, Baltimore
Baltimore
08.2020 - 05.2021
  • Supporting Social Security Administration with hardware and software troubleshooting associated with the Homeland Security Presidential Directive 12 (HSPD-12) process, systems, and applications
  • Supporting Microsoft's Enterprise Single Sign On and responsible for troubleshooting the synchronization to SSA's mainframe applications
  • Access support for various applications and systems
  • Utilize One Identity/TPAM console for secure remote assistance
  • ActivID ActivClient
  • Cisco AnyConnect VPN
  • Active Directory
  • Install drivers for printer, fingerprint scanners and cameras
  • Adjust Windows IE security and Windows registry settings to function with support software
  • Thoroughly documenting all calls in the CAPRS (HP Service Manager) ticketing system
  • Bomgar remote support
  • Skype messaging
  • Manage and resolve escalated tickets to ESSO Level II queue for OIS
  • SARA support
  • SUIDA support

UAT/Manual Tester

Onsite eDiscovery
Alexandria, VA
10.2017 - 09.2019
  • Partner with Business and technology peers to leverage application knowledge and develop appropriate test strategies’, plans and test cases
  • Documentation of UAT Test Scenarios, Test Cases and Test Scripts in ALM
  • Provide input and estimates needed to support project planning
  • Ensure traceability through requirement, test execution and defect management
  • Maintain quality standards and processes to ensure entry/exit criteria are met for the UAT phase
  • Perform User Acceptance Testing of the Functional Requirements
  • Report results, test metrics, etc
  • To the Project Manager and UAT coordinator
  • Work with all team resources to ensure the quality of delivered software as well as ensuring timely bug resolution
  • Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work
  • Assisted team to remove impediments by having an understanding the control and release processes and Assisted with internal and external communication, improved transparency, and radiated information
  • Built relationship with Product owner and other stake holders to facilitate team's interaction with them
  • Coached team members on Agile principles and providing general guidance on the methodology
  • Continuously learned Agile/Scrum techniques and shared findings with the team
  • Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
  • Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
  • Updated Jira to provide transparency on product and sprint backlogs
  • Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
  • Gather Performance Non-Functional Requirements
  • Review Performance Test Plan document created by Performance tester
  • Develop performance Test Script asper Traversal flow document
  • Review performance test script for functional correctness and scripting Standards
  • Managing team members onshore/offshore with on hand task and dividing work evenly across the team
  • Review Performance Test Summary Reports and Provide Performance sign off
  • Create or update files for test scripts
  • Execute various test runs like Load, Stress, Endurance, Fail Over as per Test plan Gather
  • Performance statistics on various layers of the application
  • Analyze the performance statistics and provide interim report after each test run
  • Prepare Performance Test Summary report and provide walkthrough to all key stake holders
  • Status reporting highlight progress, Issues, risk and mitigation plan
  • Define performance Test Data strategy
  • Co-ordinate and track the project progress to ensure project delivery
  • Present engagement delivery metrics dashboards
  • Transform services provided to enable faster time to market, reduced cost and improved delivery to be best in class

UAT Engineer

T. Rowe Price
MD
08.2015 - 07.2017
  • Partner with Business and technology peers to leverage application knowledge and develop appropriate test strategies’, plans and test cases
  • Documentation of UAT Test Scenarios, Test Cases and Test Scripts in ALM
  • Provide input and estimates needed to support project planning
  • Ensure traceability through requirement, test execution and defect management
  • Maintain quality standards and processes to ensure entry/exit criteria are met for the UAT phase
  • Perform User Acceptance Testing of the Functional Requirements
  • Report results, test metrics, etc
  • To the Project Manager and UAT coordinator
  • Work with all team resources to ensure the quality of delivered software as well as ensuring timely bug resolution

Education

Diploma -

in elementary education

Intermediate -

board of education

Bachelors -

of Arts

Skills

  • HP LoadRunner 115
  • Active Directory
  • Quality Center
  • ALM Rational Test Suite
  • Toad
  • MS-DOS
  • UNIX
  • Windows 9x
  • Windows NT
  • Windows 2000
  • Windows XP
  • Oracle
  • Microsoft SQL Server
  • MS Access
  • Star Team
  • VSS
  • Technical documentation
  • Software integration
  • Network troubleshooting
  • User acceptance testing
  • Remote support
  • Client relationship management
  • Problem solving
  • Software development lifecycle

Certification

Scrum Master

Medical BIlling and Coding

Early Childhood Development (90 Hrs.)

References

Available upon request

Personal Information

Title: Performance Test Engineer /QA Analyst/ Manual tester / Solution Architect

Citizenship

Citizen of the United States of America

Languages

English
Professional
Urdu
Professional
Hindi
Limited

References

References available upon request.

Timeline

Solution Architect

Deloitte
05.2021 - 10.2024

HSPD-12 Help Desk Representative

ICF, Baltimore
08.2020 - 05.2021

UAT/Manual Tester

Onsite eDiscovery
10.2017 - 09.2019

UAT Engineer

T. Rowe Price
08.2015 - 07.2017

Diploma -

in elementary education

Intermediate -

board of education

Bachelors -

of Arts

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SHARLENE KHAN