Sharlene Morrison
General Manager
Silver Spring,Maryland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
General Manager
Foodie Cab
Kensington, MD
10.2016 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
Customer Service Representative
Takeout Taxi
Wheaton, MD
07.1996 - 09.2016
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
St. Joseph Convent
Trinidad And Tobago06-1988
Skills
- Customer Relationship Management
- Account Management
- Customer Retention
- Employee Development
- Human Resources Management
- Staff Training
- Customer experiences
- Training and Development
- Leadership and team building
- Administrative Skills
- Staffing
- Vendor Partnerships
- Recipes and menu planning
Affiliations
Gardening
Swimming
Cooking
Volunteering
Painting
Timeline
General Manager
Foodie Cab
10.2016 - Current
Customer Service Representative
Takeout Taxi
07.1996 - 09.2016
High School Diploma -
St. Joseph Convent
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