Sharlene Mullings
Gastonia,NC
Summary
Dynamic and compassionate community leader, healthcare professional, and nonprofit founder with a strong background in quality assurance, customer service, healthcare administration, and community outreach. Founder of Unity 4 Us Community Outreach, a 501(c)(3) nonprofit dedicated to serving the underserved by providing essential resources such as food, clothing, and housing. Adept at leadership, process improvement, compliance, and strategic implementation, with a passion for making a tangible impact on individuals and communities.
Overview
25
25
years of professional experience
Work History
Quality Analyst
AmerisourceBergen (Lash Group)
Charlotte, NC
07.2011 - Current
- Verify complex benefit structures for multiple disease states to ensure accuracy and compliance.
- Establish and maintain strong relationships with sales representatives and client contacts.
- Assist with claims appeals, prior authorizations, and reimbursement issue resolution.
- Conduct quality audits and train new associates, improving efficiency and customer satisfaction.
- Played a key role in launching Lemtrada, enhancing team-building strategies, and process improvement.
Executive Coordinator
ExpertSmiles, Inc.
College Park, MD
01.2004 - 01.2010
- Supervised a team of 12, ensuring smooth operations and high-quality patient care.
- Managed insurance claims, verification, and patient consultations on unpaid balances.
- Improved billing processes, reducing claim rejection rates and increasing revenue.
Coordinator & Surgical Scheduler Supervisor
OB/GYN Associates
Silver Spring, MD
01.2001 - 01.2004
- Scheduled and managed physician procedures, ensuring smooth appointment coordination.
- Supervised daily administrative activities and worked on A/R & A/P follow-ups.
- Led payroll processing and resolved third-party billing claim denials.
Education
Bachelor of Arts (BA) -
Trinity University
Washington, DC01.2012
Master’s & Bachelor’s Degrees - undefined
Fort Wayne Theological Seminary Bible College
Fort Wayne, IN01.2009
Medical Billing Certification - undefined
Howard University Continuing Education
Washington, DC01.2001
Certified Medical Office Assistant (MOA) - undefined
Applied Career Training
01.1999
High School Diploma - undefined
Spingarn Senior High School
01.1985
Skills
- Quality Assurance & Compliance
- Community Outreach & Program Development
- Leadership & Team Building
- Medical Billing & Insurance Coordination
- Training & Mentorship
- Patient & Client Advocacy
- Strategic Planning & Relationship Management
Timeline
Quality Analyst
AmerisourceBergen (Lash Group)
07.2011 - Current
Executive Coordinator
ExpertSmiles, Inc.
01.2004 - 01.2010
Coordinator & Surgical Scheduler Supervisor
OB/GYN Associates
01.2001 - 01.2004
Master’s & Bachelor’s Degrees - undefined
Fort Wayne Theological Seminary Bible College
Medical Billing Certification - undefined
Howard University Continuing Education
Certified Medical Office Assistant (MOA) - undefined
Applied Career Training
High School Diploma - undefined
Spingarn Senior High School
Bachelor of Arts (BA) -
Trinity University
Leadership & Community Involvement
Unity 4 Us Community Outreach, Founder & Executive Director, Provide critical resources such as food, clothing, and housing to underserved populations., Advocate for social change and community empowerment through outreach initiatives., Lead mentorship and empowerment programs to uplift individuals in crisis.