SHARLENE MUÑOZ
Denton,TX
Summary
Experienced professional with a strong attention to detail and excellent communication skills, seeking a growth opportunity with a company that values its employees. Confident in my knowledge, experiences, and skills to effectively perform required duties. Skilled in resolving customer issues through thorough investigation. Thrives in fast-paced, high-volume environments. Proficient in MS Word, MS Excel, and PowerPoint, as well as various office equipment. Works independently with minimal supervision. Adept at data entry, customer profile updates, and file maintenance. Committed to maintaining professional relationships and adhering to company guidelines. Possesses strong work ethics and consistently seeks opportunities for improvement. Proven ability to quickly learn and apply new skills using computer databases. Ideal fit for this opportunity.
Overview
35
35
years of professional experience
Work History
Contract Administrator
Mercedes Benz
03.2021 - 11.2025
- Processed 50+ Contracts Daily
- Follow all guidelines according to state requirements
- Follows all company guidelines and procedures
- Monitored incoming contracts and service agreements for correct pricing and information.
- Stored and filed contract documents in orderly, organized systems.
- Reduced time to contract closure by coordinating effectively with legal, finance, and procurement teams.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Adhered to legal and contractual requirements for compliant contract processes.
- Work Overtime when needed
- Prepared and issued reports on contract performance and compliance.
Accounting-Title Clerk
Autonation
12.2018 - 02.2021
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Calculated and remitted state sales tax, service, and other charges.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Ensured legal compliance, diligently reviewing all submitted documents for adherence to state laws and regulations.
- Secured company compliance, conducting thorough audits of title and registration documentation.
- Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.
Deputy Clerk I - Tax Collector
Denton County
04.2013 - 12.2018
- Renewed car registration / transferred vehicle titles in person and my mail
- Utilizes data entry to collects property payments and issues receipts as necessary
- Balances Cash Drawer daily, verifies balances and runs reports daily
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Ensured compliance with established procedures by staying current on changes in laws, regulations, and policies affecting the clerk's office operations.
- Utilized office management software to record and track customer information.
- Safeguarded sensitive taxpayer information through strict adherence to data security protocols within the department's record-keeping systems.
Assistant Manager
Speedy Cash
07.2012 - 04.2013
- Manages store Customer Advocates and other Assistant managers to build revenues
- Provide great customer service and execute operational excellence
- Ensure compliance with internal loss prevention guidelines (cash drawers, passwords, Power Check, email, Vault Management, Dual Verification)
- Performs Vault Management Functions including ordering cash for the store
- Process loan requests and payments in form of cash and credit cards
- Verify bank accounts for loans
- Process Pay Day Loans, Installment Loans and Title Loans, Signature Loans, and proper Denial Notices
- Entered data, updated customers profiles and tracked sales monthly
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Business Sales Consultant
Verizon
09.1999 - 06.2012
- Consult with customers to establish new services, maintain services and review accounts to better assist the customers' business
- Maintained professional attitude during customer complaint calls
- Communicated with all Business Avenues within Verizon to create, update, correct and complete customer requests
- Answered in bound calls from customers
- Adjusted accounts for billing issues
- Entered data, updated customers profiles and tracked sales monthly and yearly
- Prepared work orders, billing requests and billing vouchers
- Worked with Engineering, outside Techs, Area Managers, Local Managers and Center manager in verifying, building and processing FiOS Requests
- Exceeded quarterly sales quotas consistently through diligent prospecting efforts and effective time management skills.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Tracked sales data for analysis and forecasting.
- Presented technical presentations to clients to explain product features and benefits.
- Met monthly goals of $500,000 or more.
Manager
Security Finance / Continental Credit
01.1997 - 09.1999
- Managed office with 3 Assistance Managers
- Administered new and existing loans and reopened old accounts
- Received payments, processed loans, collected delinquent payments by phone and in person
- Constructed schedules for the office, completed payroll, balanced the budget and submitted due bills
- Projected month end and year end goals
- Compiled daily, weekly, monthly and yearly reports for corporate office reviews
- Assists in preparing the yearly Budget
- Conducted new hire training, employee coaching, follow up reviews including terminations
- Proposed plan of actions at month end
- Made appearances in court when there was a lien orders against secured property
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Department Manager
Wal-Mart
03.1991 - 12.1996
- Processed 50+ Contracts Daily
- Follow all guidelines according to state requirements
- Follows all company guidelines and procedures
- Monitored incoming contracts and service agreements for correct pricing and information.
- Stored and filed contract documents in orderly, organized systems.
- Reduced time to contract closure by coordinating effectively with legal, finance, and procurement teams.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Adhered to legal and contractual requirements for compliant contract processes.
- Work Overtime when needed
- Prepared and issued reports on contract performance and compliance.
Education
Emergency Medical Tech Training/Trade School -
Emergency Medical Tech – Basic
Cromwell, OK01.1999
Some College (No Degree) - Nursing
Seminole State College
Seminole, OKHigh School -
Moss High School
Holdenville, OK01.1990
Skills
- Sensitive Records Management
- Data Management Skills
- Strong Focus on Accurate Data Entry
- Multi-Software Navigation
- Strong Communication Skills
- Excellence Customer Service
- Collaborative Teamwork
- Administrative background
- Confidential Document Disposal
- Planning and prioritization
- Electronic Records Organization
- Critical thinking
- Proficient in Microsoft Office Suite
- Regulatory Adherence
- Task Organization Skills
Timeline
Contract Administrator
Mercedes Benz
03.2021 - 11.2025
Accounting-Title Clerk
Autonation
12.2018 - 02.2021
Deputy Clerk I - Tax Collector
Denton County
04.2013 - 12.2018
Assistant Manager
Speedy Cash
07.2012 - 04.2013
Business Sales Consultant
Verizon
09.1999 - 06.2012
Manager
Security Finance / Continental Credit
01.1997 - 09.1999
Department Manager
Wal-Mart
03.1991 - 12.1996
High School -
Moss High School
Emergency Medical Tech Training/Trade School -
Emergency Medical Tech – Basic
Some College (No Degree) - Nursing
Seminole State College